Job Description

Build your career and Australia's future.

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Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

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We have an exciting opportunity at nbn as the Service Availability Manager, reporting to the Senior Manager Service Availability – Corporate.

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Responsibilities

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The Service Availability Manager is responsible for ensuring operational excellence, resilience, and partner satisfaction across nbn's Interfacing Platform Services and related commercial obligations. The role supports program delivery for Customer Delivery teams, partners, and field services, prioritizing resources to meet business and customer needs.

It involves directing skilled individuals to execute initiatives using effective Lean‐Agile practices.

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Qualifications

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The ideal candidate will have experience in IT management, partner engagement, and leading large cross‐functional teams. They should demonstrate expertise in alternative delivery approaches, vendor and stakeholder management, and ITIL practices.

Strong communication skills are essential for explaining IT infrastructure and influencing senior stakeholders. Additionally, the role requires advanced leadership abilities,



strategic advisory experience in telecoms and IT, and solid knowledge of business analysis methodologies.

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Life at nbn: To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere.

We're continuing to create Australia's network—a network made for more.

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Benefits and Inclusion

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nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

We offer 18 weeks of paid parental leave, have an Accessibility & Inclusion Plan, and are a Pride in Diversity Gold Employer for three years running.

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Please apply by sending your resume only. No cover letter or selection criteria are required. This is a permanent chance and applications will close at midnight, Wednesday 17th of December 2025.

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Seniority level

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- Mid‐Senior level

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Employment type

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- Full‐time

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Job function

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- Telecommunications

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📌 Service Availability Manager (Melbourne)
🏢 nbn Australia
📍 Melbourne