Job Description

Overview

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Join to apply for the Principal Technology Officer role at eHealth Queensland.

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Provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met.

The technical domains include End User Computing; Servers and Networks and Unified Communications.

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Key Responsibilities

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- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.

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- Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.

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- Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.

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- Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.

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How you will be assessed

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- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.

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- Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.

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- Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.

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- Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.

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- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team workplace.

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Within Networks and Unified Communications, the responsibilities are, but are not limited to: design, configure, build, manage and troubleshoot enterprise class networks that include voice, video, data and messaging services utilising WAN, LAN, WWAN, WLAN, IP Telephony and critical messaging systems.

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Technologies used

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- LAN/WLAN components (Queensland Health utilises Cisco and Alcatel-Lucent products dependent on the site);

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- WLAN Controllers;

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- Alcatel-Lucent and/or Cisco Voice solutions;

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- Paging and messaging systems;

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- DHCP; and

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- Monitoring tools such as Cisco Prime, Solar Winds.

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Seniority level

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- Mid-Senior level

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Employment type

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- Full-time

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Job function

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- Information Technology

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Industries

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- Hospitals and Health Care

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📌 Principal Technology Officer (Brisbane)
🏢 eHealth Queensland
📍 Brisbane