Job Description

SCHADS Award Social & Community Services Level 6

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As a Senior Team Leader you will contribute to an inclusive, just and productive organisational culture, uphold values, lead with kindness, demonstrate informed decision making, monitor service quality, prioritise cultural safety and client outcomes.

You will hold significant responsibilities, delegations and oversight performance of designated services, projects and initiatives. Your direct reports will be effectively supported, receive professional supervision and empowered to fulfil their roles.

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As part of the Homelessness Services stream, you will manage the Anglicare Homelessness Service Hub. This service is a crisis, assessment and referral service for people who are homeless or at risk of homelessness. You will lead the office site, integration activities and ensure administrative, data and reporting deadlines are met.

Working collaboratively with the Senior Manager, you will identify, mitigate and manage client, staff, financial and stakeholder related risks and participate in advocacy, networking, partnership and service development opportunities. Priorities will be guided by a workplan periodically updated to meet organisational needs.

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Required Qualifications

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- Tertiary qualifications in Community Services, Social Sciences or related discipline.

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- Substantial case work experience with people from diverse cultural backgrounds dealing with challenges such as homelessness, disconnection from family, mental health, physical health, alcohol and other drug issues, history of incarceration, disrupted education and/or unemployment.

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- Strong record of effective staff supervision, service management,



and meeting contract deliverables and service standards.

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- Knowledge of early intervention, homelessness and models that support people to develop plans relating to their homelessness situation including strong assessment skills and knowledge of relevant referral pathways.

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- Track record of strong teamwork, collaborative practice and project management.

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- Experience working with First Nations people, families, organisations and communities.

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- Proven aptitude for administration, data analysis and reporting on client outcomes and service impact.

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Compliance Requirements

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- Evidence of mandatory qualifications.

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- Satisfactory outcome of a current (less than three months old) National Criminal History Check.

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- Blue Card (QLD working with children card).

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- QLD driver's licence Class C or interstate equivalent.

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- Ability and willingness to participate in a rostered (shared) 24/7 on‐call system.

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- Required to transport clients and/or visit clients in their place of residence or another out of office setting.

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- Out of hours work may be required from time to time.

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- Ability and willingness to undertake local area or regional travel.

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- First Aid certificate and CPR certificate.

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Benefits

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- A rewarding career with a growing, respected for purpose not‐for‐profit organisation.

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- SCHADS Award Level 6 Community Services.

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- Option to salary package earnings up to $15,899 per FBT year and further staff discounts.

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- Access to Employee Assistance Program (EAP) and Chaplaincy Service.

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- A variety of training and professional development opportunities.

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- Willingness to explore adaptable workplace arrangements.

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📌 Senior Team Leader- Homelessness Hub (Cairns)
🏢 Anglicare North Queensland
📍 Cairns