Primary Details Time Type: Full time

Worker Type: Employee

Senior Manager Workforce Planning

- Location: Sydney or Parramatta
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

The opportunity

We're seeking a Senior Manager, Workforce Planning to lead the workforce strategy for our contact centre in the consumer business unit. This is a critical leadership role focused on ensuring the business has the right workforce capability, capacity and structure to meet customer demand today while preparing for the future. You'll drive strategic workforce planning, support transformation initiatives, and lead an established team to deliver workforce solutions that improve performance, productivity and customer outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Senior Manager, Workforce Planning, you'll lead the end-to-end workforce planning function, ensuring workforce strategies align with current and future business needs while driving operational performance and informed decision-making.

Key responsibilities:

- Lead annual and quarterly workforce planning, forecasting, scenario modelling and reforecasting activities.
- Develop workforce plans covering capacity, capability, channel mix and location requirements.
- Oversee forecasting, scheduling, real-time workforce management and performance reporting.
- Drive workforce optimisation strategies that improve service, productivity and cost efficiency.
- Build workforce business cases, benefit profiles and investment proposals,



supported by robust financial analysis.
- Establish benefit tracking and performance measurement frameworks to ensure outcomes are realised.
- Develop strategic workforce planning models and scenarios to support executive decision-making and long-term workforce strategy.
- Lead, coach and develop a high-performing workforce planning team.

About you

You are a strategic and commercially minded workforce planning leader with extensive experience shaping workforce strategies in complex organisations. You're skilled at looking beyond immediate workforce needs, identifying future capability requirements, and using data-driven insights to influence business decisions and deliver long-term value.

- Significant experience leading strategic workforce planning functions within large and complex organisations.
- Proven expertise in workforce forecasting, modelling, capacity planning and optimisation.
- Strong experience developing workforce strategies that support business growth, transformation and changing operating models.
- Demonstrated capability in scenario modelling, business case development and translating data into actionable insights.
- Ability to assess future workforce needs, capability requirements and the impacts of market, technology and workforce trends.
- Exceptional stakeholder engagement skills, with experience influencing senior leaders and driving enterprise-wide outcomes.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience,



leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about perks of working with us, click .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills: Analytical Thinking, Capacity Planning, Coaching for success, Critical Thinking, Data Analytics, Demand Forecasting, Forecasting, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Workforce Planning, Resource Optimization, Scheduling, Stakeholder Management

Application Close Date: 18/08/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Senior Manager Workforce Planning (Parramatta)
🏢 Qbe Insurance
📍 Parramatta