Job description

Are you equally energised by solving complex business challenges and delivering impactful research and insights?
A leading independent customer strategy and insights consultancy is seeking a commercially minded Associate Director (Dualist) to join its Sydney team. This is an opportunity to blend consulting, strategy and research, partnering with clients to uncover customer truths, shape strategic direction and drive meaningful business outcomes.

The Role
You'll lead projects from problem definition through to strategic recommendations, working across customer strategy, experience design, innovation, brand and behavioural insights. This is a hands-on role combining client advisory, research leadership and strategic problem-solving.

Key Responsibilities
Consulting & Client Leadership

Build trusted relationships with senior stakeholders

Facilitate workshops and strategic discussions

Translate insights into actionable business recommendations

Research & Insight Delivery

Design and lead qualitative and quantitative research programs

Analyse data and uncover customer, market and behavioural insights

Develop compelling stories and strategic recommendations

Strategy & Innovation

Support customer strategy, experience, innovation and growth projects

Contribute to new methodologies and thought leadership

Help organisations make more customer-centric decisions

Team Contribution

Collaborate across multidisciplinary teams

Support capability building and knowledge sharing

Contribute to a high-performing, curious culture

Why Join?

Work at the intersection of strategy,



customer insight and innovation

Partner with leading organisations on complex business challenges

Enjoy variety across consulting, facilitation, research and strategy

Join a collaborative, values-led consultancy with an outstanding reputation

About You

5+ years' experience in strategic insights, market research or consulting

Strong qualitative and quantitative research expertise

Experience managing senior stakeholder relationships

Excellent analytical, storytelling and presentation skills

Workshop facilitation and consulting capability

Commercial acumen and a customer-centric mindset

If you're looking to combine research excellence with strategic consulting in a role where you can make genuine impact, we'd love to hear from you.
To apply, send your CV to Jennifer at Resources Group:
[email protected]

About Resources Group
Resources Group is the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career goals and are dedicated to providing tailored, impartial advice to help you make your best career move. We work with an unrivalled network of agencies, consultancies and client-side organisations across Australia, Current Zealand and APAC.
Resources Group's Diversity and Equality Policy ensures that all applicants are assessed on merit and ability regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political beliefs or affiliations, sexual orientation or socio-economic background.

📌 Associate Director (Dualist) - Customer Strategy, Insights & Experience (Sydney)
🏢 Resources Group
📍 Sydney