Division/Section: Infrastructure and Operations
Position Type: Permanent Full Time (9 day fortnight, 36.25 hours week)
Salary: Base Salary $78,412 per annum + super
Location: Townsville
Application Close: 11:45pm, Thursday 20th August 2026

About the Role

This position plays a key role in providing high-quality administrative support, ensuring effective day-to-day operations and service delivery. Working in a fast-paced environment, the role focuses on coordinating a broad range of administrative activities, maintaining accurate records, supporting operational processes. With a strong customer focus, the position works collaboratively with internal and external stakeholders to ensure the section delivers effective, responsive, and customer-centric services while contributing to the achievement of divisional objectives.

Key Accountabilities

- Provide excellent customer service to a wide-ranging customer base including external and internal customers, government departments, council leadership, Mayor, and Council.
- Deliver service requests, work orders, record keeping, correspondence, analysis and reporting, scheduling, and procurement activities to meet the needs of the section.
- Ensure document preparation is aligned with section/division objectives and factually responds to the issue at hand.
- Ensure accurate record keeping (including decisions, recommendations, and resolutions) in the appropriate system in accordance with all record keeping standards.
- Ensure the workflow and work performance of the administration unit is optimal.
- Provide support across the administration function of the division from multiple work sites, as required.
- All other duties as reasonably required.

Qualifications and Experience





- Qualifications commensurate with Certificate IV in Business or similar competency and/or minimum 3 years relevant experience.
- Current “C” class drivers’ licence
- Well-developed excellent customer service and communication skills
- Excellent computer skills including proficiency in the Microsoft Office suite
- Ability to work independently along with the ability to prioritise and manage time effectively
- Undertaking duties in various work locations and teams throughout the Infrastructure and Operations Division as required.

For further information review the Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Uniforms and PPE provided (if applicable)
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs




- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Hannah

Contact Email: ***@townsville.qld.gov.au (for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

📌 Administration Officer (Townsville)
🏢 Townsville City Council
📍 Townsville