We are looking for a commercially sharp Operations & Sales Analyst to identify, quantify and deliver margin improvement opportunities across Get Picked Up’s operations.

This is not a reporting only role. You will work closely with Operations, Sales and leadership to turn data into practical action: improving trip economics, pricing discipline, driver and supplier cost management, customer profitability, utilisation and sales quality.

You will be comfortable moving between detailed data analysis and direct conversations with operational and commercial teams. You will be curious about what drives performance, confident challenging assumptions and motivated by seeing recommendations delivered in practice.

Key responsibilities

- Analyse end-to-end trip profitability across segments, services, regions, booking types and channels
- Build and maintain reporting on revenue, gross margin, contribution margin, fares, driver costs, incentives, cancellations, waiting time, utilisation and service performance
- Identify margin leakage and prioritise actions to improve profitability without compromising customer experience, driver engagement or service reliability
- Partner with Operations to assess route, dispatch, driver-pay and operational efficiency opportunities
- Partner with Sales and Account Management to assess customer profitability, rate-card performance and contract economics
- Support pricing reviews, proposals and commercial negotiations with clear financial modelling and margin guardrails
- Analyse customer and trip behaviour to identify opportunities to improve recurring revenue, utilisation and account value




- Develop practical dashboards and weekly performance packs for operational and commercial leaders
- Track the financial impact of initiatives, distinguishing one off improvements from sustainable margin gains
- Support budgeting, forecasting and performance planning with clear insight into revenue, cost and margin drivers
- Improve the quality, consistency and accessibility of operational and commercial data across the business
- Translate complex analysis into concise recommendations that teams can understand and act on

What success looks like

- Clear visibility of the company’s core margin drivers and areas of leakage
- Measurable improvement in gross margin and contribution margin across priority operational areas
- Stronger pricing discipline and clearer understanding of customer-level profitability
- Faster, more confident decisions through reliable commercial and operational reporting
- Practical initiatives that balance financial performance with safe, dependable service delivery
- A trusted analytical partner to Operations, Sales and the executive team

About you

You are analytically strong, commercially minded and enjoy solving problems that have a visible impact on business performance. You can work independently, but you are equally effective partnering with people across a fast-moving business.





You will ideally bring:

- 3+ years’ experience in commercial analysis, operations analysis, business performance, revenue management, consulting or a similar role
- Robust capability in Excel or Google Sheets, including financial modelling, scenario analysis, pivot tables and large-data analysis
- Experience using BI and reporting tools such as Power BI
- A strong understanding of margin, contribution, pricing, cost-to-serve and profitability analysis
- The ability to turn data into a clear commercial story and recommended action
- High attention to detail, combined with the judgement to focus on the issues that matter most
- Confidence working with senior stakeholders and challenging performance constructively
- A practical, hands‑on approach and comfort operating in a scaling business where processes are still evolving

Experience in transport, logistics, mobility, marketplaces, healthcare, disability services, aged care or other service-based industries will be highly regarded, but is not essential.

This is an opportunity to take ownership of a highly visible commercial and operational performance agenda. You will work directly with senior leaders and have the scope to influence how Get Picked Up grows profitably.

You will join a business where your analysis will not sit in a spreadsheet: it will shape pricing, operational decisions, sales priorities and the customer experience. The role is ideal for someone who wants to build a career at the intersection of operations, commercial strategy and performance improvement.

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📌 Operations & Sales Analyst (Surry Hills)
🏢 Get Picked Up
📍 Surry Hills