Genneral Staircase is a leading provider of high-quality staircase solutions and architectural products. We pride ourselves on delivering exceptional craftsmanship, innovative design, and outstanding customer service. Our team is dedicated to helping clients transform their spaces with our diverse range of staircase and design options. We are committed to fostering a collaborative, professional work environment where our employees can thrive and grow.

About the role

We are seeking a detail-oriented and organised Sales Administrator/Coordinator to join our agile team at our Wetherill Park NSW location. This is a full-time position that plays a crucial role in supporting our sales operations and ensuring seamless customer interactions. As Sales Administrator/Coordinator, you will be the backbone of our sales department, managing administrative tasks, coordinating with clients, and facilitating the smooth flow of information between sales, operations, and customers. This role is essential to maintaining our reputation for excellent customer service and operational efficiency.

Key responsibilities

Processing and managing customer orders, quotations, and sales documentation with accuracy and attention to detail

Liaising with clients to provide information about products, pricing, and delivery timeframes

Coordinating with the design and production teams to ensure orders are scheduled and executed efficiently

Maintaining and updating customer databases and sales records using company systems

Preparing invoices, delivery notes, and other sales-related documentation

Managing correspondence with clients via email, phone, and other communication channels

Scheduling site visits, consultations, and client meetings as required

Following up on outstanding quotations and supporting the sales team in closing deals

Assisting with general administrative duties,



filing, and office organisation

Supporting the sales team with data entry, report preparation, and performance tracking

What we're looking for

Proven experience in a sales administration or client coordination role, preferably within construction, design, retail, or manufacturing industries

Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously

Strong verbal and written communication skills with a professional, courteous approach to client interactions

Proficiency in Microsoft Office applications, particularly Excel and Word

Experience with customer relationship management (CRM) systems or sales management software

Attention to detail and accuracy in data entry and documentation

Problem-solving abilities and a proactive approach to identifying and resolving issues

Ability to work independently and as part of a collaborative team

Professional telephone manner and excellent customer service skills

Flexibility and adaptability in a rapid-paced environment

Desirable: Experience in the staircase, architectural products, or building industry sectors

What we offer

At Genneral Staircase, we value our employees and are committed to providing a supportive and rewarding workplace. We offer competitive remuneration, professional development opportunities, and a collaborative team environment. You will have the opportunity to develop your skills in sales administration and gain exposure to the design and construction industry. We foster a culture of respect, innovation, and continuous improvement, and we encourage our team members to contribute ideas and grow within the organisation. A full-time position with Genneral Staircase provides job security and the satisfaction of working with a reputable company that prioritises quality and customer satisfaction.

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📌 Sales Administrator/Coordinator (New South Wales)
🏢 Genneral Staircase
📍 New South Wales