Wormald is seeking a reliable and motivated Branch Administrator to join our friendly team based in Homebush West.
- Attractive remuneration
- Join a friendly and supportive team
- Iconic Fire Protection Company with a national footprint
About the Company
Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.
About the Role
A great opportunity exists for a reliable and enthusiastic individual with a ‘can-do’ attitude to join our Sydney team as a Branch Administrator.
Your primary duties will include, but are not limited to: –
- Raising service calls and allocating technicians
- Closing out work dockets
- Invoicing
- Developing and fostering close business relationships with all stakeholders
- Acting as the conduit between field-based staff and external clients including subcontractors
- Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed
- Maintaining accurate record management into the Sales/Pronto CRM system
- Providing quotations and company standardised pricing, when required
Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with current systems/technology whilst demonstrating a history of meeting customer requirements in a fast-paced environment.
We require someone who possesses the following qualities:
- Self-starter with exceptional organisational skills
- Ability to multi-task
- Attention to detail is a must
- Ability to achieve deadlines with excellent time management skills
- Strong focus on delivering customer service excellence
- High level of written and verbal communication skills
- Proficient in Microsoft Office (good understanding of Excel is essential)
- SAP is highly desirable
- Pronto (or other ERP’s) is desirable
This is a great opportunity for a motivated individual to utilise their people-centric and highly developed process skills to deliver high quality customer service. In return you will receive competitive remuneration and opportunities to learn and grow for the right person.
Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.