Fall Forward is a values-led social and community services organisation delivering high-quality Disability Coaching supports across all life stages — from early childhood through to adulthood.

We work alongside Indigenous and non-Indigenous communities with a solid commitment to Integrity, Accountability, Leadership, and Teamwork. Our approach is connection-first, trauma-informed, and grounded in cultural safety. We strive to create welcoming spaces where participants feel supported to build independence, strengthen relationships, and improve their social, emotional, physical, and mental wellbeing.

About the Role

We are seeking a highly organised, values-aligned Administration Assistant (no experience needed) to support our growing team. This role plays a vital behind-the-scenes and front-of-house function, ensuring the smooth day-to-day operation of our services.

You will play an important role in creating a welcoming, well-presented, and safe environment — including reception duties, community event preparation, and hospitality support — while also supporting compliance, documentation, and internal systems aligned with NDIS and Child Safety frameworks.

This role is ideal for someone who is calm, capable, detail-oriented, and deeply committed to participant-centred service delivery.

Key Responsibilities

Scheduling & Coordination

- Manage shared calendars for leadership, staff, and participants
- Assist in coordinating appointments, meetings, programs, and community activities

Front Office, Reception & Communication

- Act as the first point of contact, greeting participants, families, and visitors with warmth and professionalism
- Prepare reception and shared spaces for daily use, meetings, and community programs
- Offer tea, coffee, and light hospitality to guests,



families, and stakeholders attending the space
- Handle correspondence and assist with printing, distribution, and office coordination

Community Events & Space Preparation

- Support the set-up and pack-down of community programs, meetings, and events held at the office
- Assist with room configuration, materials preparation, signage, and general presentation
- Ensure spaces are welcoming, culturally safe, and fit-for-purpose for participants and visitors

Leadership & Team Support

- Provide administrative support to the Leadership Team
- Contribute to a positive, solutions-focused office culture

Office Management & Presentation

- Maintain a clean, tidy, and well-stocked front office, kitchen, and shared spaces
- Complete light daily cleaning tasks to ensure hygiene, safety, and presentation standards are met
- Coordinate office supplies, deliveries, and contractor liaison as required
- Strong organisational, communication, and time-management skills
- High attention to detail and ability to manage competing priorities
- Understanding of, or willingness to learn, NDIS and Child Safety requirements

Current or willingness to obtain:

- Blue Card (QLD Working with Children Check)
- NDIS Worker Screening Check
- First Aid & CPR
- Current driver’s licence and reliable vehicle

What We’re Looking For

- A warm, professional, and culturally safe communicator
- Someone who embodies Integrity, Accountability, Leadership, and Teamwork
- A person who values structure, compliance, and ethical practice

Why Join Fall Forward?

- Purpose-driven work that genuinely impacts lives
- Supportive, values-aligned leadership
- Opportunity to grow with a community-focused organisation
- A workplace committed to cultural safety, inclusion, and reconciliation

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📌 Reception Assistant (Cairns North)
🏢 Fall Forward Claims
📍 Cairns North