Impellam Headfirst Group is a global leader in workforce solutions, STEM talent, managed services and HR technology, formed through the coming together of Impellam Group and Headfirst Group. Together, we partner with organisations across the globe to design, mobilise and manage complex contingent and contractor workforce programs.

Within our Talent Management portfolio, our purpose is simple: to build workforce solutions that attract, deploy and support the right talent, safely and compliantly, for the customers who rely on us. We do this by combining deep workforce expertise with strong governance, so that every contingent labour placement at a host employer is set up to succeed from day one.

In Australia, our Talent Management team supports a diverse portfolio of programs across the resources and mining, energy, and government sectors, spanning a wide variation of role types – from technical, trade and operational roles through to specialist and qualified contingent labour placed at host employer sites nationally.

About the Role

This is a unique hybrid role combining HR Advisory, Talent Experience, and Contractor Management.

You'll own the contractor journey from onboarding through to offboarding, becoming the trusted first point of contact for HR advice, engagement support, compliance, and workplace wellbeing.

Working closely with internal stakeholders, host clients and contractors, you'll help deliver an exceptional experience while ensuring compliance with employment legislation and company policies.

What You'll Be Doing

Contractor Experience

Manage the contractor lifecycle from onboarding through to offboarding

Deliver an exceptional contractor experience at every stage

Build trusted relationships with contractors and stakeholders

Resolve contractor enquiries with empathy and professionalism

Provide first-line HR advice on employment conditions, policies and entitlements

Support employee relations matters and workplace queries

Assist with performance, conduct and workplace concerns





Escalate complex matters when required

Compliance & Governance

Ensure compliance with Modern Awards, National Employment Standards (NES) and company policies

Support compliance audits and maintain accurate HR documentation

Update procedures and process documentation

Workplace Health & Safety

Support incident reporting and Return to Work processes

Promote safe work practices across contractor programs

Assist contractors with payroll and payment enquiries

Work closely with Payroll to resolve issues promptly

Help ensure contractors are paid accurately and on time

About You

You'll bring:

5+ years' experience in HR Advisory, Employee Relations or Contractor Management

Strong understanding of Australian employment legislation, Modern Awards and the National Employment Standards

Experience supporting onboarding, engagement and offboarding activities

Excellent communication and stakeholder management skills

Ability to manage multiple priorities in a fast-paced environment

Sound judgement and a proactive, solutions-focused mindset

Experience using HRIS/HR platforms (Fastrack, Onboarded or similar is highly regarded)

Experience working within the CMS and VMS platforms used by Talent Contracting.

Background in industries with large or safety-critical contractor populations.

Experience supporting multi-client or high-volume workforce programs.

Education and qualification

Bachelor's degree or diploma in Human Resources, Employment Relations, or a related field (or equivalent experience).

Certificate IV in Work Health and Safety (WHS).

Why Join Us?

Hybrid working environment

Supportive and collaborative culture

Opportunity to work with a leading global workforce solutions organisation

Career development and growth opportunities

Make a genuine impact on employee and contractor experience

Be part of a values-driven organisation where people come first

Ready to Make an Impact?

If you're an HR professional who enjoys combining people, compliance and operational excellence while creating outstanding employee experiences, we'd love to hear from you.

#J-18808-Ljbffr

📌 HR & Talent Experience Advisor (New South Wales)
🏢 Comensura
📍 New South Wales