Operations Manager | 6-Month Contract with View to Permanent

Salexo Consulting – Sydney North Shore NSW

f you're an experienced Operations Manager who enjoys leading teams, improving processes and keeping day-to-day operations running smoothly, this is an prospect to step into a role where you can make an immediate impact.

We're looking for someone to oversee the delivery of a government-backed program, leading customer support, compliance and operational performance while ensuring every customer receives a seamless experience from enquiry through to completion.

This is an initial 6-month contract with a genuine opportunity to transition into a permanent position. An immediate start is available.

What you'll be doing

- Leading the Customer Support and Compliance teams through two Team Leaders.
- Ensuring customers receive a high level of service throughout their journey.
- Identifying process improvements and streamlining operational processes.
- Managing the relationship and performance of an external delivery partner.
- Ensuring the program remains compliant with government requirements and audit standards.
- Monitoring service levels, operational KPIs and team performance.




- Resolving complex customer issues and operational escalations.
- Supporting workforce planning during busy periods.

About you

You'll be a confident people leader who enjoys improving operations, solving problems and creating efficient processes.

Ideally, you'll have:

- Experience leading operations, customer service or service delivery teams.
- Strong leadership skills with the ability to coach and support others.
- Experience working within compliance, quality or regulated environments.
- Exposure to managing external suppliers or service providers.
- Excellent organisational, communication and problem-solving skills.
- The ability to make sound decisions in a fast-paced environment.

What's on offer

- Immediate start available.
- Initial 6-month contract with genuine permanent potential.
- Opportunity to lead an established operational team.
- A varied role combining people leadership, process improvement and operational management.
- Supportive leadership team with the opportunity to make a real impact from day one.

#J-18808-Ljbffr

📌 Operations Manager | 6-Month Contract with View to Permanent (New South Wales)
🏢 Salexo Consulting
📍 New South Wales