Youth Off The Streets is a not‑for‑profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include alternative high school education, crisis accommodation and housing support, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

We focus on early intervention and community‑led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‑informed practice and guided by The Sanctuary Model, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role

If you’re a Systems Engineer who wants meaningful work and modern technology, this role combines the two!

Technology underpins every service we deliver from crisis accommodation to classrooms to outreach programs. As our Systems Engineer, you’ll help ensure staff have secure, reliable and modern systems that enable them to support vulnerable children and young people.

You’ll work across Microsoft cloud platforms, cyber security uplift, automation, network infrastructure and endpoint management. This role provides variety, autonomy and project exposure not just ticket resolution. You’ll collaborate closely with the Senior Systems Engineer and Technology Senior Manager, gaining hands‑on experience that builds toward senior engineering pathways.

This position is based at our Head Office in Alexandria, with hybrid flexibility and occasional travel to other YOTS sites.

What you'll do

Provide escalation support and resolve IT Service Desk tickets

Assist with planning, testing and implementing hardware, software and network infrastructure

Maintain, optimise and automate IT systems

Troubleshoot and resolve technical issues across hardware,



software and network systems

Support cyber security controls, patching, access reviews and vulnerability remediation

Participate in IT projects and contribute to delivery

Perform scheduled Disaster Recovery testing

Coordinate with IT suppliers, MSPs and technology partners

Produce and maintain technical documentation

Create reports and recommend system improvements

Communicate system changes and engage with stakeholders

Perform other duties appropriate to the classification

What you'll bring

Experience managing Microsoft cloud environments (365, SharePoint, Teams, Entra ID, Intune, Defender, Exchange Online)

Strong desktop and service desk support capability

Network infrastructure support and implementation experience

Identity and access management capability

Endpoint management and device compliance experience

Ability to document configurations, processes and procedures

Experience with automation or scripting

Solid troubleshooting skills across Windows, network and mobile device environments

Ability to work collaboratively and under pressure

Vulnerability remediation and security hardening

Lifecycle management of systems and platforms

Backup, recovery and business continuity

Monitoring, alerting and system health checks

VoIP telephony (especially 3CX)

AI implementation and security

SaaS/API integrations

Knowledge of Essential 8 or ISO 27001

WordPress maintenance

Qualifications:

Diploma or tertiary qualification in IT,



Network Engineering or equivalent experience

Relevant certifications such as Microsoft 365 Administrator Expert, Endpoint Administrator Associate, Identity and Access Administrator, Cisco/Meraki, 3CX or ITIL (desirable)

Why you'll love working with us

Culture – Inclusive, collaborative and purpose‑driven

Wellbeing – One YOTS Balance program, EAP, self‑care days

Growth – Learning, development and recognition

What we offer

- EAP for yourself and your family
- Additional leave (purchased leave, gifted leave, self‑care leave)
- Onsite parking available
- Access to Fitness Passport

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma‑informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.

We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child‑safe organisation. This is a rare opportunity to join a passionate, high‑profile not‑for‑profit that values the young people of today and tomorrow and the people who support them.

The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.

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📌 Systems Engineer (New South Wales)
🏢 Youth Off the Streets
📍 New South Wales