Join a global team where your customer service skills can make a real impact.

AtConcentrix, we partner with leading organisations across a range of industries, includingSuperannuation, Banking, Telecommunications, Federal & State Government, and more. As aCustomer Service Advisor, you'll be the first point of contact for customers, helping them navigate enquiries, resolve issues, and delivering outstanding service with every interaction.

If you're passionate about helping people, enjoy problem-solving, and are looking for a long-term career opportunity, we'd love to hear from you.

What You'll Be Doing

- Handling inbound customer enquiries via phone and other communication channels
- Providing clear, accurate, and professional information
- Investigating and resolving customer concerns efficiently
- Building rapport and creating positive customer experiences
- Updating customer records and maintaining accurate documentation
- Working as part of a supportive team to achieve service and quality goals

What We're Looking For

- Previous customer service experience in a contact centre, retail, hospitality, administration, or other customer-facing environment
- Strong communication and active listening skills
- A positive attitude and genuine passion for helping people
- Ability to multitask across different systems and applications
- Strong attention to detail and problem-solving skills
- Resilience and adaptability in a fast-paced environment
- Availability to work a rotating roster where required
- Permanent full time opportunities




- Comprehensive paid training and ongoing development
- Career progression opportunities within a global organisation
- Supportive team culture with dedicated leaders and coaching
- Employee recognition programs and incentives
- Modern office environment
- Access to employee wellbeing and assistance programs
- Work with some of Australia's most recognised brands and government services

About Concentrix

Concentrix Services Pty Ltd is a leading global provider of customer experience solutions and technology services. With a strong presence in the Asia-Pacific region, we partner with some of the world's most iconic brands to deliver exceptional customer service and drive business growth. Our values of integrity, innovation and inclusion are at the heart of everything we do. Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Applicants must be at least 18 years of age, have full working rights in Australia, and be able to successfully complete any required background, police, or reference checks.

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📌 Customer Service Advisor – Full Time (Queensland)
🏢 Concentrix
📍 Queensland