The Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.

Manage a portfolio of complex liability and legal files

Assess liability and settlement outcomes

Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations

Manage relationships with our panel of legal suppliers

Follow settlement methodology ensuring company procedures and relevant legislation is adhered to

Consult with external solicitors on claims requiring defenseor settlement offers

Resolve complex settlement claims

Application of Insurance Contracts Act, Code of Practice and other regulatory authorities

Application of Australian legal process and procedures

What experience you’ll bring

Previous debt collection, paralegal or insurance claims experience will be highly regarded

Demonstrated ability to work autonomously and think proactively along with proven innovation andsolution based solving skills

A track record of strong stakeholder management and influencing skills

Extensive background in managing complex insurance claims including legal litigation desirable

Ability to maintain robust relationships with internal & external stakeholders

Highly developed written and verbal communications skills

Strong creative and strategic thinking to leverage department performance

Strong attention to detail

About us

At Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’underpins our values and the way we interact with our customers, the community and each other.



We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Location– This role is based at our North Lakes office - a convenient location close to local retail, restaurants and other amenities.

Extra leave- Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Paid parental leave- We support our new parents with paid parental leave and other benefits.

Workplace giving- If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

Development opportunities- We’re championing your development with internal programs and access to a wide range of online courses.

Employee discounts- You’ll receive discounts on Budget Direct insurance products.

Reward and recognition- We reward high performance with employee recognition, reward and incentive schemes.

Onsite facilities- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.

Get social- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Monthly recognition award- where two of our 'above and beyond' employees receive a $200.00 gift voucher each for their outstanding contributions to their team.

Settlements Social Committee- that organises all sorts of fun activities and days to align with occasions worth celebrating i.e. International Women's Day.

Settlements Day- where we organise an afternoon of fun games, food and celebrate the success of our teams and our business and spend time together as one big team.

Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

#J-18808-Ljbffr

📌 Senior Claims Consultant Settlements (North Lakes)
🏢 Auto & General
📍 North Lakes