Senior Support Leader | Onsite Shared Support – Independent Living

Civic Disability Services – Sutherland NSW

Responsible for leading and supporting the day-to-day operations of our Onsite Shared Support – Independent Living, while fostering a safe, welcoming and person‑centred environment for tenants. Acting as a key point of contact for staff, tenants, families and stakeholders, this role combines operational leadership with hands‑on support to ensure exceptional service delivery, positive tenant outcomes, team capability, compliance and effective site operations.

Located in the Sutherland Shire regions, this position is ideal for an experienced Senior Support Worker or emerging leader who is passionate about mentoring teams, resolving complex situations and creating inclusive communities where people can thrive.

DUTIES & RESPONSIBILITIES

Lead the delivery of high‑quality, person‑centred support in line with individual support plans

Mentor and support staff to ensure safe, consistent practice, compliance, and qualified standards

Maintain oversight of documentation, incidents, and NDIS compliance

Support with medication management (if required), in line with individual tenant needs and care requirements.

Coordinate rosters, leave, vacancies, timesheets, and daily workforce requirements

Champion safety, quality, and continuous improvement through strong WHS leadership and incident management

The role incorporates both hands‑on support work and scheduled administrative responsibilities.

ABOUT YOU

Your experience in the heath, disability or aged care fields has provided you with the necessary experience to help support those around you. Your knowledge and understanding of the disability sector are strong. You understand the environment and are proactive about these rapidly evolving conditions.

We are looking for applicants who exhibit the following:





5+ yearspreviousexperience working in a frontline, client facing role such as Support Worker, Nurse, Paramedic, Psychologist, Occupational or Speech Therapist (highly desirable).

Certificate III or IVinDisability,IndividualSupportor a relateddiscipline.

Previousexperience supervising frontline staff (desirable).

Demonstratedunderstandingof NDIS operational requirements,funding,budgetingand effective rostering.

Ability to build strong working relationships with different stakeholders such as clients, families, colleagues, leaders and allied health professionals.

Creativity to be able to work clients and team members to meet client goals.

A passion for creating incredible client experiences that allows people to realise their potential.

ABOUT CIVIC

Our vision ofHuman Potential, Realisedis about striving to createa society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity torealise your potentialby unleashing your talent and passion for social impact to change lives.

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and our clients’ lives.

Not only do we offer flexible working, not‑for‑profit salary packaging, access to discounted private health insurance, an employee assistance program and an onsite café at Head Office but, we have a professional, family‑friendly culture where everyone belongs.

Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.

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📌 Senior Support Leader | Onsite Shared Support – Independent Living (Sutherland)
🏢 Civic Disability Services
📍 Sutherland