Partner IT is seeking an enthusiastic and customer-focused IT Helpdesk Support professional to join our growing team in Wollongong.

We are a Microsoft 365 focused Managed Service Provider supporting businesses across the Illawarra and beyond. This role is ideal for someone who enjoys solving problems, working with people, and building their technical skills in a supportive MSP environment.

As part of our helpdesk team, you will be the first point of contact for client support requests, helping users with day-to-day IT issues, Microsoft 365 support, workstation problems, account access, networking basics, and general troubleshooting.

This is a hands-on support role where your work directly helps our clients stay productive, secure, and confident with their technology.

What you'll be doing

You will be responsible for:

- Providing first-line technical support to clients via phone, email, remote support tools, and ticketing systems
- Troubleshooting Windows desktop, laptop, printer, software, email, and network-related issues
- Supporting Microsoft 365 environments, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user accounts
- Assisting with password resets, MFA issues, access provisioning, and basic Microsoft 365 administration
- Installing, configuring, and maintaining workstations, laptops, peripherals, and business applications
- Managing support tickets, including clear documentation of issues, actions taken, and resolutions
- Escalating more complex issues to senior engineers where required
- Assisting with onboarding and offboarding users




- Helping maintain IT asset records and support documentation
- Looking for ways to improve the client support experience and internal helpdesk processes

What we're looking for

The ideal candidate will have:

- Previous experience in an IT helpdesk, desktop support, or technical support role. Ideally, 2+ years
- Strong knowledge of Windows desktop environments
- Experience supporting Microsoft 365, especially Outlook, Teams, OneDrive, SharePoint, and Exchange Online
- Good troubleshooting skills across hardware, software, email, and basic networking issues
- A customer-first attitude and the ability to communicate clearly with non-technical users
- Strong attention to detail when documenting tickets and following processes
- The ability to manage multiple support requests and prioritise effectively
- Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts
- Experience using remote support tools and ticketing systems
- A willingness to learn, grow, and take on new technologies
- Relevant certifications such as Microsoft Fundamentals, Microsoft 365, CompTIA A+, Network+, or similar are highly regarded but not essential.




- A driver's License and the capability to support on-site customer work would be advantageous.

Partner IT has been supporting businesses for over 20 years and is one of the largest MSP firms in the Illawarra.

We have built a strong reputation for delivering reliable IT support, practical technology solutions, and long-term client relationships. We are proud of our team culture and believe work should be professional, supportive, and enjoyable.

When you join Partner IT, you will be part of a local team that values:

- A friendly and supportive work environment
- Ongoing learning and professional development
- Exposure to a wide range of technologies and client environments
- Career growth within an established MSP
- Support for relevant training and industry certifications
- A healthy work-life balance
- Open communication and teamwork

This is a great opportunity for someone who wants to grow their IT career in a Microsoft 365 focused MSP while working with a team that genuinely supports each other.

About Partner IT

Partner IT is a Wollongong-based Managed IT Services Provider delivering IT support, cloud solutions, cyber security, Microsoft 365 services, and business technology advice to organisations across a range of industries.

We focus on helping our clients get the best from their technology through dependable support, clear communication, and practical solutions that suit their business.

Our values are built around integrity, professionalism, teamwork, continuous improvement, and delivering a excellent client experience.

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📌 IT Helpdesk Support - Level 1-2 (Wollongong)
🏢 Partner IT
📍 Wollongong