Plumbing Scheduler and Experienced Customer Service Representative

The Role: Scheduling and CSR (Full-Time)

We are looking for a skilled, reliable professional to join our team in a Scheduling role, working Monday to Friday, on roster with shifts starting between 7:00am and 9:00am and finishing between 3:00pm and 5:00pm.

The ideal candidate will have robust organizational skills, a systems-oriented mindset, and the ability to manage multiple tasks efficiently while working independently. If you are detail-focused, possess a strong work ethic, and enjoy providing outstanding professional customer service, this may be the perfect role for you.

Key Responsibilities

- Managing schedules and bookings
- Coordinating with clients and team members to ensure seamless communication
- Supporting operational workflows to maintain efficiency
- Providing exceptional customer service

If you thrive in a dynamic environment and are ready to take on a role that’s essential to the success of our business, we’d love to hear from you!

A little about the Role

- Liaising with the manager/supervisor with planning daily and weekly tasks
- Reviewing, planning and scheduling of operations
- Fast paced work environment multi-tasking variety of works
- Ensuring purchase orders and work orders are completed and submitted
- Coordinate all details of incoming job bookings and outgoing works
- Computer inputting daily data and monitoring work through office programs




- Liaising with Clients to ensure all booking information is obtained and quality of work is satisfied
- Project administration activities including planning, coordinating, and compiling of project documentations.
- Working with the Owner, Operations Manager, Plumbing Supervisors and Administration officers in the smooth delivery of projects/jobs from start to finish.
- Assist Managers in staff training on select projects/jobs and keeping track of documents
- Play a key role in supporting the team
- Must have advanced Xero/Bookkeeping experience - reconciliation

Skills and Experience

- Previous experience in a similar role within the plumbing or construction industry will be highly regarded
- Scheduling experience required - minimum 5 years
- Minimum 5 years experience in Xero
- A high commitment to safety, quality and attention to detail
- Ability to work within a team and unsupervised when required
- A positive and self-motivated approach to your work
- Independence: Robust ability to work autonomously in a fast-paced environment
- Composure: Ability to remain calm and focused under pressure
- Tech-Savviness: Quick to learn and adapt to new computer systems and software
- Excellent Communication: A friendly and professional phone manner that makes customers feel valued and appreciated

Benefits on offer

- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and team-oriented work environment
- The chance to make a meaningful impact within a growing company

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📌 Plumbing Scheduler and Experienced Customer Service Representative (Eton)
🏢 LJM Plumbing & Drainage
📍 Eton