Make a real difference every day.

Are you an experienced administrator or scheduler looking for a role where your organisational skills genuinely improve people's lives?

Pperhaps you're returning to the workforce, looking for a stable long-term opportunity, or simply seeking a role where your experience is truly valued. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to hear from you.

Administration Assistant | Scheduling & Client Services

Who We Are

At Humanity Health Group, we care as much about our people as we do our clients.

Every day, we support individuals to live better lives through high-quality allied health services delivered across Australia. We believe that great client outcomes start with great people, and we're committed to creating an environment where our employees feel supported, valued and empowered to succeed.

About the Role

As an Administration Assistant, you'll play a vital role in ensuring our clients receive timely access to the services they need.

Working full-time from our office, you'll be the first point of contact for many of our clients while coordinating appointments, progressing referrals and supporting our clinicians to deliver exceptional care.

This role is perfect for someone who enjoys variety, loves staying organised and takes pride in delivering outstanding customer experiences.

Your responsibilities will include:

- Managing clinician diaries and scheduling appointments efficiently
- Progressing referrals and managing client waitlists proactively
- Speaking with clients, families,



support coordinators and other stakeholders via phone and email
- Providing updates and ensuring enquiries are responded to promptly
- Coordinating appointments while considering clinician availability and client preferences
- Preparing quotes and following up approvals
- Maintaining accurate client records and documentation
- Working collaboratively with clinicians and the wider operations team to achieve service goals

About You

We're looking for someone who brings professionalism, empathy and strong organisational skills.

You'll ideally have:

- Previous experience in administration, scheduling or appointment coordination
- Outstanding customer service and communication skills
- Excellent organisational skills with the ability to manage competing priorities
- Strong attention to detail and confidence using Microsoft Office and computer systems
- Experience within healthcare, NDIS or allied health (highly regarded but not essential)
- A positive attitude and genuine passion for helping people
- The ability to work well independently while contributing to a supportive team environment

Most importantly, you're someone who enjoys building relationships, solving problems and making each interaction a positive experience.

Why Join Humanity Health Group?

We know outstanding people deserve a great workplace. That's why we offer:

- Competitive salary
- Ongoing training and career development
- Stable, full-time employment
- Employee Assistance Program (EAP)
- Supportive and collaborative team culture
- Opportunities for long-term career progression
- The opportunity to genuinely make a difference in people's lives every day

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📌 Administration Assistant | Scheduling & Client Services (Surry Hills)
🏢 Humanity Health Group
📍 Surry Hills