Carter Blinds is a wholesale manufacturer of custom window furnishings, supplying retailers across Queensland and beyond. We pride ourselves on exceptional customer service, quality products, and building long-term relationships with our customers. We're looking for an organised, proactive, and customer-focused Administration & Customer Service Team Member to become an integral part of our growing team.
About the Role
This is a varied role where no two days are the same. You'll be the key point of contact for many of our customers, ensuring orders move smoothly from quote through to production and delivery while providing outstanding service every step of the way.
Key Responsibilities
- Build and maintain strong relationships with our regular customers via phone and email.
- Respond to customer enquiries regarding orders, lead times, and product information.
- Prepare and issue customer quotations.
- Order materials from suppliers.
- Schedule installation appointments with customers and installers.
- Book freight and coordinate deliveries.
- Monitor and oversee production schedules to ensure jobs are completed on time.
- Assist with customer invoicing and general administration.
- Work closely with our production and sales teams to ensure seamless communication and exceptional customer outcomes.
About You
- Has excellent communication and customer service skills.
- Is highly organised with solid attention to detail.
- Can manage multiple tasks and prioritise tasks
- Is confident using computers and learning new software systems.
- Has a positive attitude and enjoys working as part of a team.
- Takes initiative and enjoys problem-solving.
- Previous administration or customer service experience is preferred, but a willingness to learn is just as important.
What We Offer
- A supportive and friendly team environment.
- A varied and rewarding role with plenty of responsibility.
- Stable, full-time employment with a growing Australian manufacturer.
- On-the-job training and ongoing support.
- The opportunity to build lasting relationships with customers and make a genuine impact on the business.
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📌 Administration and Customer Service Officer (Caboolture)
🏢 Carter Blinds
📍 Caboolture
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