End User Support Technician / Helpdesk - Sydney

Job Description

End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 & 2

Sydney CBD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands‑on, customer‑focused End User Support Technician to join a high‑performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your prospect to work on cutting‑edge IT systems in a fast‑paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go‑to technical expert — this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day‑to‑day will include

- Supporting enterprise IT devices, systems, and infrastructure
- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
- Installing, configuring, monitoring, and maintaining IT environments
- Managing incidents and service requests through ticketing systems
- Performing upgrades, preventative maintenance, and emergency support tasks
- Deploying software and hardware across user environments
- Supporting remote sites when required (travel may be involved)
- Assisting users with onboarding and IT orientation




- Contributing to technical documentation and process improvements
- Ensuring security and compliance standards are maintained

What We’re Looking For

Technical Skills & Experience

- 3-4+ years’ experience in Desktop / PC Support
- Strong experience supporting Windows 11 environments
- Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
- Exposure to enterprise IT environments and infrastructure support
- Strong troubleshooting and analytical skills
- Ability to work independently and manage competing priorities
- Certificate‑level IT qualification or equivalent experience

About You

You’re someone who:

- Loves solving technical challenges
- Delivers exceptional customer service
- Communicates confidently with both technical and non-technical users
- Thrives in fast‑paced environments
- Is proactive, adaptable, and eager to learn new technologies
- Enjoys being part of a collaborative, high‑performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

Why This Opportunity?

- Long‑term 12+ month contract - chance for an ongoing contract/renewable
- Enterprise‑scale technology environment
- Opportunity to work with global IT teams
- Varied and engaging technical work
- Supportive team culture
- Sydney CBD based - onsite

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📌 End User Support Technician / Helpdesk - Sydney (New South Wales)
🏢 The Onset
📍 New South Wales