Customer Service - International Freight Forwarding

About S.A.L. Global Logistics: We are a proudly Australian, privately-owned, and well-established freight forwarder, dedicated to delivering comprehensive and personalised integrated forwarding solutions. Tailored to meet the unique needs of each customer, our boutique services are delivered with utmost attention. We are built on a culture that feels like family, grounded in our core values of connection, quality, reliability, and growth.

The Role: We're in search of an experienced Customer Service Representative to fortify our team at our Eagle Farm office. This full-time, permanent position offers an opportunity to contribute significantly under the guidance of our Customer Service Manager. The ideal candidate will possess a rich background in International Freight Forwarding and a commitment to providing stellar customer service.

Key Responsibilities:

- Efficiently manage and service a diverse client portfolio
- Ensure timely and regular communication with clients regarding shipment statuses and service updates
- Maintain rates and prepare accurate, high-standard quotations to ensure client satisfaction and operational efficiency
- Coordinate and oversee customers' orders & shipments across all origins and transport modes
- Prepare and maintain detailed client reports, ensuring all documentation is accurate and delivered in line with service agreements
- Proactively identify and resolve issues related to shipments
- Facilitate the onboarding of new customers and act as the primary point of contact for enquiries, feedback, and claims, ensuring prompt and accurate follow-ups
- Participate in client visits and meetings,



fostering ongoing relationships
- Stay informed on company products and services to meet customer needs effectively
- Participate actively in our culture of feedback, sharing insights and ideas with peers, management, and the broader team

Key Skills and Experience:

- Proven experience in International Freight Forwarding, with 1-2 years in a similar Customer Service capacity
- Robust understanding of both sea freight and air freight operations
- Excellent time management skills with the ability to prioritise tasks effectively under tight deadlines
- Proficiency in CargoWise One & Microsoft Excel is advantageous
- Comprehensive understanding of Australian Customs and Quarantine procedures
- Exceptional communication skills, and interpersonal skills, with high attention to detail
- Ability to prioritise tasks and offer innovative ideas and solutions
- Strong team player with a customer-centric approach, thriving in a dynamic environment and capable of working collaboratively with overseas agents

What We Offer:

- A competitive salary that reflects your experience
- The best benefits in the international freight forwarding industry
- Modern Eagle Farm office with convenient on-site parking
- Flexibility and hybrid working consideration
- A vibrant culture that champions excellent customer service
- A generous team bonus scheme reflecting the company's success
- We actively promote work-life balance and offer benefits such as a paid day off on your birthday, an in-house paid parental leave policy and more

Join Us: If you're driven to excel in this role and share our commitment to exceptional service, we would love to hear from you.

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📌 Customer Service - International Freight Forwarding (Brisbane)
🏢 Watts Next
📍 Brisbane