Southside Toyota has a vacancy for aService Advisorto join the team at our Woolloongabba site.

The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude so as to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role.

Reporting directly to the ServiceManager,this will be a dynamic and rewarding position. With a very supportive General Manager, we have a caring and supportive culture that is focused on exceeding our customers expectations.

About Southside Toyota

Southside Toyota is a long standing,award winning, high-volume Toyota dealer.We are apart of Eagers Automotive, Australia's largest and most dynamic automotive retailer employing over 8,000 team members across Australia & New Zealand.

About this role

Providing at all times an exceptional experience to customers

Professional handling of customer service and warranty repair enquiriesand bookings, with quoting of Toyota Service Advantage Pricing

Following departmentprocedures, including driveway service reception, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining customer approval, and vehicle handover

Estimating cost and time required to complete service work

Liaising with theForeman to ensure all repair work is carried out on time

Maintaining a high level of presentation of the service receptionand customer facilities





Occasional travel required for product launch & training events

Keeping customer relationship management systems updated, and ensuring data accuracy and integrity

Ability to value all customer interactions and strive for a customer first mindset

Time management, organizational skills, and ability to work efficiently

Ability to support and work with other team members and departments

Reliable, with valuable follow through when managing our customers and any other matters

Ability to achievemonthly KPI's and targets

Exceptional communication skills, both in person and over the phone

Professional work manner and presentation

Previous Service Advisor experience highly regarded

Toyota experience highly regarded but not essential

What's on offer

Support from a dedicated and professional team and manager

The chance to work in a high performing, busy environment

Discounted health insurance

Employee purchase policy

Discounted finance and insurance

Discounts platform for major retailers

Employee assistance program

Brand & Hub Awards and functions

A detailed position description, work conditions and future opportunities along with our competitive remuneration package including commission structure will be discussed at the interview.

As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner’s Mindset | Agility

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📌 Service Advisor - Automotive (Queensland)
🏢 Eagers Automotive
📍 Queensland