At Truis, we believe that exceptional customer experiences are created through proactive communication, attention to detail, and delivering on commitments.

We're seeking a full-time Customer & Logistics Coordinator who takes pride in keeping things organised, ensuring customers stay informed, and coordinating the many moving parts that contribute to a successful delivery experience.

This role sits at the centre of our delivery process, working closely with customers, suppliers, logistics partners, and internal teams to ensure orders and services are delivered accurately, efficiently, and with a high level of customer satisfaction.

You'll be responsible for coordinating multiple activities simultaneously, tracking progress, communicating updates, identifying potential issues before they become problems, and ensuring stakeholders remain informed every step of the way.

Success in this role comes from a combination of strong customer service skills, attention to detail, commercial awareness, and the ability to manage competing priorities in a fast‑paced environment.

Our systems, processes, and customer environments are sophisticated and require a commitment to learning. Full training will be provided, however the successful candidate will be someone who enjoys becoming an expert, embraces continuous learning, and takes pride in mastering the details.

This role offers an excellent opportunity for someone interested in developing skills across logistics coordination, supplier management, operational delivery, and stakeholder management while building a long-term career with Truis.

What You'll Do

- Answer inbound customer and reception enquiries professionally and efficiently.
- Process customer orders accurately, maintaining a strong focus on data integrity and attention to detail.
- Coordinate multiple customer deliveries, supplier engagements, and logistics activities simultaneously.
- Proactively communicate order status,



delivery milestones, and updates to customers.
- Manage expectations and maintain strong working relationships with customers, suppliers, and logistics partners.
- Monitor shipments and deliveries, ensuring activities remain on track and resolving issues as they arise.
- Identify risks, delays, or obstacles that may impact delivery outcomes and escalates where appropriate.
- Coordinate with our warehouse team to ensure hardware is prepared and dispatched accurately and on time.
- Generate customer invoices and maintain accurate transactional records.
- Coordinate returns, replacements, warranty claims, and product remediation activities.
- Maintain accurate information across internal systems and ensure all customer records remain current.
- Contribute to the continuous improvement of customer, logistics, and delivery processes.

What You'll Bring

Customer Focus

You genuinely care about creating positive customer experiences and understand that trust is built through consistency, follow-through, and proactive communication.

Strong Communication Skills

You communicate confidently and professionally with customers, suppliers, and internal stakeholders, both verbally and in writing.

Organisation & Coordination

You enjoy managing multiple moving parts, keeping activities on track, and ensuring nothing falls through the cracks.

Initiative & Ownership

You don't wait to be told what needs doing. You proactively identify issues, take ownership of outcomes, and follow through until resolutions are achieved.

Attention to Detail





You appreciate the importance of accurate information and are comfortable working within systems and processes where precision matters.

Resilience & Adaptability

You remain calm and solution-focused when priorities change and are comfortable balancing multiple tasks and deadlines.

Ideal Experience

While not essential, we'd love to hear from candidates with experience in one or more of the following areas:

- Customer Service
- Logistics Coordination
- Supply Chain Administration
- Order Management
- Procurement Support
- Operations Coordination
- Project Coordination
- Delivery Coordination
- Account Administration

Experience coordinating stakeholders, managing competing priorities, and maintaining accurate information across business systems will be highly regarded.

Why Join Truis?

At Truis, we're passionate about creating an environment where people can grow, contribute, and build meaningful careers.

We offer:

- $3,000 per year towards professional development and training.
- An MVP recognition program with monthly rewards, including a dedicated car park or a paid day off.
- A strong commitment to community impact, including donating hundreds of devices to local initiatives and schools.
- A genuine focus on sustainability and responsible business practices.
- Fresh fruit delivered twice weekly to keep you fueled.
- Monthly food trucks to bond over bites.
- A cooperative and supportive culture where your contribution genuinely matters.
- Opportunities to grow your skills across customer service, operational delivery, logistics, and stakeholder management.

Due to the large number of applications we receive, regrettably we cannot always respond to every applicant. If you do not receive a response within 14 days of your application, please assume that you have not progressed to the next phase of the recruitment process.

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📌 Customer & Logistics Coordinator (Queensland)
🏢 Truis
📍 Queensland