- Lead the daily operations of Housekeeping and Front Office departments to ensure productive operations, to deliver a seamless guest journey from arrival to departure.
- Inspire, coach and develop department leaders and team members to deliver exceptional guest service.
- Ensure brand standards, service quality and presentation are consistently achieved.
- Monitor guest satisfaction, responding proactively to feedback and implementing service improvements.
- Drive departmental performance through effective rostering, labour management and productivity initiatives.
- Analyse operational results and identify opportunities to improve efficiency, quality and profitability.
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📌 Rooms Operations Manager (New South Wales)
🏢 Novotel
📍 New South Wales
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