Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win - every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in our Brisbane Boutique, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store

Supports colleagues & other team members in the boutique

Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)

Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

Achieves individual clienteling objectives (number of outreaches,



appointments, sales from appointments…), leveraging all the tools provided

Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)

Leverages properly all tools (CEGID, Salesforce) and performs VM

Coordinates Aftersales operations until the return of the watch

Applies rigorouslyallguidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)

Contributes to a positive, inclusive and supportive work workplace

Contributes to the store maintenance

Ensures compliance with internal control policies

PROFILE

HARD SKILLS

Knowledge of luxury retail workplace (minimum 2 year-experience)

Knowledge / passion for watches, new trends in lifestyle, new technologies and sports

Fluent in English + local language, a third language is a plus

Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.

Understanding of sales KPIs: traffic, conversion,



sales in volume and value, ASP, mix of sales…

Knowledge of Client and Clienteling KPIs

Knowledge of digital tools

Knowledge of / interest for Brand DNA, history & collections

Knowledge of Front and Back tools

Knowledge of (Brand) Retail Procedures

SOFT SKILLS

Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients

Open minded, excellent interpersonal and communication skills

Energetic, self-motivated, action and results-oriented

Self-starter, able to work effectively in a fast-paced and dynamic environment

Adaptable to changes, versatile, able to bring up new ideas and solutions

Team spirit, high integrity and transparency

Ability to represent the Maison in & outside the store, great presentation skills

Digitally savvy, fast learner and rigorous

LVMH W&J; and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

Would you like to learn more about our teams' day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page.

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📌 Client Advisor (Brisbane)
🏢 LVMH Watch and Jewellery
📍 Brisbane