Are you a friendly, organised person who enjoys meeting people and providing great customer service?
The Main Rotor Hub is a growing helicopter company providing flight training, scenic flights, charter operations and aerial services. We are looking for an enthusiastic Office Coordinator to join our team and become one of the friendly faces of our business.
This is an entry-level position, making it an excellent chance for someone looking to begin or develop a career in administration, customer service or aviation.
About the Role
This is a permanent part-time position working:
8:30 am to 4:30 pm
7 days per fortnight
A rotating roster that includes both weekdays and weekends
Alternating weekends to ensure the roster is shared fairly
Employment conditions and pay will be in accordance with the Clerks Award.
Full training and a company uniform will be provided.
Your Responsibilities
Welcome and assist customers visiting our office
Answer incoming phone calls and respond to email enquiries
Manage flight bookings and customer enquiries
Process payments and maintain accurate records
Support the flight operations team with general administration
Keep the reception and office areas organised and presentable
Assist with social media enquiries and general office duties
Help create a friendly and professional experience for students and customers
About You
We are looking for someone who is:
Friendly, approachable and confident speaking with customers
Well presented with good communication skills
Organised and able to manage multiple tasks
Comfortable using computers and learning new systems
Reliable, punctual and willing to take initiative
Able to work independently and as part of a small team
Available to work the rotating roster, including alternate weekends
Previous reception, administration or customer service experience would be helpful but is not essential. This is an entry-level position, and we are happy to train the right person.
An interest in aviation is preferred, although previous aviation experience is not required.
Why Join Us?
At The Main Rotor Hub, you will work in a unique and exciting aviation environment where no two days are the same.
You will be part of a friendly and supportive team, receive full training and play an significant role in creating an excellent experience for our students, customers and visitors.
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📌 Customer Service & Office Coordinator (City of Sydney)
🏢 The Main Rotor Hub
📍 City of Sydney
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