Are you a energetic, motivated individual passionate about leading and developing high-performing teams? We are currently seeking a dedicated Team Leader to join our client’s customer care team and drive excellence in customer experience.
Company Overview:
Join a vibrant and growing company known for its commitment to delivering exceptional service and fostering a positive, inclusive work culture. Their focus is on providing top-tier support to their valued customers while ensuring a collaborative and supportive environment for their team members.
Perks of the Role:
Competitive salary package
A collaborative and supportive work environment that values diversity and inclusivity.
Free onsite parking
Supported by two dedicated Team Leaders
Extensive onboarding and training program
Responsibilities:
Lead, mentor and motivate a tight knit customer service representatives (10-12 employees) to achieve and exceed performance targets and service level agreements.
Conduct regular coaching sessions and performance evaluations to identify strengths and areas for improvement within the team.
Develop and implement strategies to enhance customer satisfaction and optimize service delivery.
Collaborate with other departments to streamline processes, resolve escalated issues, and ensure seamless communication.
Monitor team metrics, generate reports, and present insights to upper management for continual improvement.
Foster a positive and engaging work environment that encourages teamwork, innovation, and professional growth.
Qualifications:
Proven experience in a customer service role, with leadership of supervisory capacity.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational abilities and the capability to manage multiple priorities effectively.
Proficiency in utilizing CRM system and other relevant software.
A proactive attitude with a focus on continuous improvement and team success.
Sound level of numeracy and demonstrated attention to detail.