Virtus Specialist Day Hospitals are a leading provider of high-quality healthcare services in Australia. With a strong focus on patient-centered care, we strive to deliver exceptional outcomes and an exceptional experience for every individual who walks through our doors. Our hospitals are highly automated with specialised surgical lighting and remote camera systems; they are well-appointed and equipped with on-site Central Sterilisation Departments and are maintained with contemporary technologies and instrumentation. Virtus Specialist Day Hospitals form a network of day hospitals across the east coast of Australia extending into Queensland, New South Wales, Victoria, and Tasmania.

What we're looking for

We’re seeking an experienced and motivated Administration Team Leader to oversee the effective running of our administration services, including Reception, Medical Records, invoicing, and broader administrative functions. This leadership role suits someone with strong operational oversight, a commitment to high‑quality service, and the ability to guide and develop a diverse administration team.

What you'll be doing

- Lead, supervise, and support the administration team, ensuring service quality and efficient daily operations
- Provide ongoing mentoring, training, and performance appraisals
- Manage administrative staffing levels in line with organisational needs
- Maintain comprehensive knowledge of all administrative tasks to provide training and backup support
- Oversee patient billing, health fund contracts, prosthesis billing, daily receipting, and aged debtors management
- Ensure accurate and timely completion of all daily, weekly, monthly, and annual reporting
- Maintain high standards in Medical Records management and compliance




- Manage office supplies, petty cash, credit card receipts, and coordination of IT systems and contractors
- Build and maintain robust relationships with doctors and practice managers, including monthly updates and theatre availability communications
- Address customer issues and complaints in collaboration with the Director of Nursing
- Support quality improvement, benchmarking activities, and accreditation processes
- Liaise with building management on property matters and maintain security/access systems
- Provide general reception support as needed and coordinate meals for patients and health practitioners
- Assist with special administrative projects as requested by the Executive Team

About you

Minimum 5 years’ experience across administrative and hospital reception functions

Demonstrated leadership experience within a team environment

Strong knowledge or experience in:

- HR management principles
- Workplace Health & Safety legislation
- Quality Improvement processes
- Medical Records administration
- Private hospital fees, contracts, and invoicing
- National Safety & Quality Health Service Standards (desirable)

Excellent organisational, time management, and decision making skills

Exceptional customer service and communication skills

High level of computer literacy and ability to manage administrative systems

Professional, proactive, and solutions focused approach

What we offer

At Virtus Specialist Day Hospitals, we are committed to supporting our employees' well-being and professional development. You will have access to a range of benefits, including competitive remuneration, opportunities for career growth, and a supportive and inclusive work culture. The benefits of NO more nights or on-calls.

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📌 Administration Team Leader (Parramatta)
🏢 Virtus Health
📍 Parramatta