Client Care Representative | Clinical Administration - Benowa

Looking for a role where you can combine customer service, administration, and making a genuine difference in people's lives?

We have a great opportunity for a friendly, organised and proactive Client Care Representative to become the welcoming face of our clinic in Benowa, located in the AHC Building directly across from Benowa Early Learning Centre and the Medical Centre on Carrara Street.

In this rewarding role, you'll support clients throughout their hearing health journey while helping our clinic run smoothly behind the scenes.

As the first point of contact for our clients, you'll build meaningful relationships, deliver exceptional service, and play an key role in helping people stay connected to the world around them. Comprehensive training and ongoing support are provided.

This is a permanent full‑time position, working Monday to Friday, 9:00 am to 5:00 pm.

If you're someone who enjoys combining admin with customer service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

- Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients




- Greeting clients at the clinic and updating client records
- Answering clinic phone calls and emails
- Assisting with client and doctor enquiries
- Accurate billing of appointments
- Providing basic troubleshooting and servicing for hearing devices
- Other general office duties

What do you need to be successful in this role?

- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Ability to work effectively within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Resilience, self-motivation and lots of energy
- Willingness to cover sick leave and annual leave at our other clinics from time to time.

Why work with us?

- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

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📌 Client Care Representative | Clinical Administration - Benowa (Queensland)
🏢 Neurosensory
📍 Queensland