Customer Support & Complaints Resolution Representative – Immediate Start!
Career Opportunity: Call Centre Professional
About Results Laser Clinic
As a well-established market leader in the beauty industry, Results Laser Clinic operates over 30 locations across Sydney, Melbourne, and Brisbane. Due to substantial growth at our Head Office in North Parramatta, we are seeking a dedicated, long-term Call Centre Professional to join our high-performing sales team. We are looking for a committed individual who is eager to grow within the company and contribute to our continued success.
The Role
As a Call Centre Representative, you will be the primary point of contact for our clientele. Your responsibilities will include:
- Managing high-volume inquiries and ensuring seamless booking and rescheduling of appointments.
- Engaging with clients to provide expert information on our range of services and products.
- Resolving complex customer inquiries and escalations with a high level of professionalism and efficiency.
- Maintaining accurate records of all customer interactions via phone, email, and chat.
- In office Requirement: Please note that this is not a hybrid or remote role. All shifts are conducted exclusively from our North Parramatta Training Centre.
- Work-Life Balance: This role offers a transparent boundary between professional and personal time.
There are no expectations to take work home; your responsibilities conclude at the end of your shift.
Location & Accessibility
Our North Parramatta Training Centre is conveniently located just 10 minutes from Parramatta Station. The office is easily accessible via the tram network, and we provide free on-site parking behind the building for all staff.
Selection Criteria
To be successful in this role, you will require:
- Industry Expertise: Previous experience within the Laser Industry is essential.
- Professional Experience: A minimum of 1 year in a retail or fast-paced customer service environment.
- Communication Skills: Exceptional verbal and written communication abilities with strong multitasking skills.
- Commitment: A proactive, self-motivated approach and a desire for long-term career stability.
- Availability & Hours: While we are happy to negotiate standard weekday hours for the right candidate, working every second weekend and one late-night Thursday per fortnight is strictly non-negotiable.
- Weekends: Saturday (8:30 am – 3:30 pm) and Sunday (9:00 am – 1:00 pm).
- Thursday Late Night: Until 7:00 pm once a fortnight.
What You'll Get From Us
You will enjoy numerous benefits ranging from job satisfaction, ongoing training and development, working in a fun team environment, career progression plus an attractive remuneration package!