Accounts, Administration & Customer Service Officer

We are a growing kitchen and bathroom wholesale business supplying retailers and trade customers across Australia. Our product range includes kitchen sinks, tapware, appliances, bathroom vanities, toilets, mirrors, shaving cabinets, bathtubs and other kitchen and bathroom products.

We are looking for an experienced and organised Accounts, Administration & Customer Service Officer to support the day-to-day operations of our business.

This is a hands-on role suited to someone who is confident managing a wide range of administrative, bookkeeping and customer service responsibilities.

We are a growing kitchen and bathroom wholesale business supplying retailers and trade customers across Australia. Our product range includes kitchen sinks, tapware, appliances, bathroom vanities, toilets, mirrors, shaving cabinets, bathtubs and other kitchen and bathroom products.

We are looking for an experienced and organised Accounts, Administration & Customer Service Officer to support the day-to-day operations of our business.

This is a hands-on role suited to someone who is confident managing a wide range of administrative, bookkeeping and customer service responsibilities.

Key Responsibilities

- Preparing and issuing customer invoices, credit notes and account statements

- Entering supplier bills, expenses and payments into the accounting system

- Assisting with bookkeeping, account reconciliation and general accounts administration

- Processing customer orders accurately and efficiently

- Responding to customer enquiries by telephone and email

- Providing customers with pricing, product information, stock availability and order updates

- Following up outstanding accounts and overdue customer payments

- Handling warranty enquiries, product issues, returns and replacement requests





- Coordinating with the warehouse team regarding order picking, dispatch and deliveries

- Liaising with sales representatives, suppliers, freight companies and customers

- Preparing quotations, pro forma invoices and sales documentation

- Maintaining accurate customer, supplier and product records

- Filing and organising invoices, purchase orders and business documents

- Monitoring shared email inboxes and ensuring enquiries are answered promptly

- Assisting with stock-related administration and purchase orders

- Supporting management with reports, spreadsheets and general administrative tasks

- Performing any other office and administrative duties required for the smooth operation of the business

About You

- Previous experience in administration, bookkeeping, accounts or customer service

- Strong written and verbal communication skills

- Confidence communicating with customers by telephone and email

- Good attention to detail and a high level of accuracy

- Strong organisational and time-management skills

- The ability to manage multiple responsibilities and prioritise tasks

- Experience using accounting software such as Xero or Quickbooks or Similar

- Good Microsoft Excel, Word and Outlook skills

- The ability to work independently and as part of a team

- A professional, helpful and solutions-focused attitude

Experience working in a wholesale, distribution, construction, kitchen, bathroom, plumbing or building-products business would be highly regarded.

Experience with inventory or order-management systems such as Cin7 would also be an advantage.

What We Offer

- A reliable role within a growing Australian wholesale business

- A varied position with responsibility across accounts, administration and customer service

- Supportive working environment

- Opportunity to grow with the business

- Competitive salary based on experience

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📌 Accounts, Administration & Customer Service Officer (Campbelltown)
🏢 Carysil Australia
📍 Campbelltown