Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for. Recognised for its bold design, boutique luxury, and award-winning guest experiences, Emporium Hotel South Bank is one of Australia’s leading luxury hotels. On level 21 you will find a 23m infinity edge pool with views over South Bank Parklands, the Brisbane River, city and beyond. Featuring six Food & Beverage outlets, each distinct in its offering, Emporium Hotel South Bank offers locals, guests and residents a choice of unique experiences. Options including the Terrace Rooftop Dining and Bar, Belle Epoque Patisserie, Reserve Wine Bar, Conference & Event facilities, In‑Suite Dining and FIRMA Restaurant.

We are looking for a career focused and experienced Front Office Assistant Manager to join our Front Office Department!

Reporting to the Front Office Manager, this is a full-time role which will see the successful candidate play a key role in the setup of operational workflows and service standards for the Front Office Team.

Responsibilities include:

Support the daily management of Front Office Operation in our Five Star Luxury Boutique hotel;

Oversee the daily operation of other hotel departments and assume responsibility for the Hotel in absence of Department Heads and Senior Management;

Responsible for the smooth running of your shift, ensuring the delivery of 5-star guest experiences;

Optimise hotel occupancy, revenue and room rates;

Ensure effective communication between reception, reservations, concierge and night management;

Foster effective working relationships with all hotel departments.





Liaise with Guest Relations to ensure effective delivery of services to Emporium Residence Occupants.

About you:

Passionate about service with an understanding of how to meet guest expectations within a five-star hotel environment;

AFront Office Professional with working knowledge of reception, reservations and concierge;

Previous managerial or supervisor experience in the Front Office of a 4-5-star hotel highly regarded with the desire to develop and grow professionally;

Outstanding personal presentation and attention to detail;

The ability to work a 7-day roster, including nights and weekends;

Strong communication, leadership and organisational skills;

Confidence in using hotel-based computer systems, with Opera Cloud experience highly regarded;

Current RMLV, RSA and First Aid certificates and Liquor Approved Manager Licence highly regarded;

Eligible to work in Australia.

Why Join Us?

- You will get complimentary on-site parking when you are on shift.
- Work with a passionate and welcoming team in one of Brisbane’s most iconic luxury hotels
- Access industry perks and employee discounts on accommodation, coffee, and food
- Dry-cleaning of work attire
- Our People Matter - Celebrationof employee milestones & achievements
- Warm and supportive culture
- Monthly wellbeing programs
- Employee recognition and career development opportunities.

If you demonstrate our Guiding Principles of Respect, Integrity and Adding Value, and you embody our Core Values - The Guest is Everything, Our People Matter, Pride in Detail, Empowered to Act, Grace Under Pressure, With Purpose and Action, Think Like an Owner —We look forward to receiving your application!

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📌 Front Office Assistant Manager (Queensland)
🏢 Emporium Hotel
📍 Queensland