This is a fantastic opportunity for someone who genuinely enjoys helping customers and building long-term relationships. You'll be the main point of contact for a portfolio of valued key accounts, ensuring they receive outstanding service from enquiry through to delivery.

Key Responsibilities

- Provide exceptional customer service to a portfolio of key accounts, building strong and lasting relationships.
- Act as the first point of contact for customer enquiries via phone and email.
- Process customer orders accurately and coordinate deliveries to ensure a smooth customer experience.
- Prepare quotations, provide product information, and assist with brochures and product samples.
- Keep customers updated on orders, stock availability, and delivery timeframes.
- Work closely with the Sales, Customer Service, Warehouse and Accounts teams to ensure customer expectations are exceeded.
- Assist with current customer account setup, credit applications, and maintaining customer information.
- Update customer pricing and account information across ERP systems and customer portals.
- Maintain accurate customer records and prepare reports when required.

About the Role





This is a fantastic opportunity for someone who genuinely enjoys helping customers and building long-term relationships. You'll be the main point of contact for a portfolio of valued key accounts, ensuring they receive outstanding service from enquiry through to delivery.

About You

- Previous experience in a Customer Service, Internal Sales, Key Accounts, or Client Support role.
- Passionate about delivering outstanding customer service and building long-term relationships.
- Excellent communication skills with the confidence to engage with customers at all levels.
- Highly organised with strong attention to detail and the ability to multitask.
- A positive, proactive attitude with strong problem-solving skills.
- Comfortable working in a fast-paced, team-oriented environment.

What's in it for You

- Join a supportive and collaborative team with a genuine customer-first culture.
- Build long-term relationships with established key accounts.
- Enjoy a varied role combining customer service, relationship management and administration.
- Ongoing training and career development opportunities.
- Be part of a growing business where your contribution is recognised and valued.

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📌 Account Manager (Penrith)
🏢 West Recruitment
📍 Penrith