About Us East Coast Getaways is one of the Central Coast's leading holiday accommodation management companies, managing a growing portfolio of premium holiday homes and apartments.
We pride ourselves on delivering exceptional customer service to both our property owners and guests, ensuring every stay is memorable. We're looking for a friendly, organised and tech-savvy Receptionist to become the welcoming face of our office. About the Role
This is a varied and fast-paced role where no two days are the same. You'll be the first point of contact for guests, property owners and suppliers while supporting our administration, marketing and online presence. The successful applicant will have excellent communication skills, strong computer knowledge and the ability to multitask in a busy office environment.
- Answer incoming phone calls professionally and assist guests, property owners and contractors.
- Respond promptly to email enquiries and online booking requests.
- Assist guests with reservations, check-in information and general enquiries.
- Manage the reception area and greet visitors.
- Provide administrative support to the property management team.
- Update website content, property information and online listings.
- Assist with social media, online advertising and marketing campaigns.
- Create and edit basic promotional material and advertisements.
- Maintain accurate records and databases.
- Coordinate with housekeeping and maintenance teams when required.
- General office administration and filing.
About You To be successful in this role you will have:
- Excellent customer service and communication skills.
- Robust computer skills with confidence using Microsoft Office and online systems.
- Experience updating websites or using content management systems (desirable).
- An interest in digital marketing, social media or online advertising.
- Excellent written English and professional email etiquette.
- High attention to detail and organisational skills.
- Ability to prioritise tasks and work independently.
- A friendly, positive and professional attitude.
- Previous reception, administration or customer service experience preferred.
What We Offer
- Friendly and supportive team environment.
- Opportunity to work in the exciting holiday accommodation and tourism industry.
- Diverse role with opportunities to learn digital marketing and property management.
- Ongoing training and career development.
- Convenient office location in The Entrance.
If you're organised, enjoy helping people, and have a passion for technology and customer service, we'd love to hear from you.
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📌 Reception/ administration (Central Coast Council)
🏢 East Coast Getaways
📍 Central Coast Council
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