Health and Aged Care Professionals – Frenchs Forest NSW

$95,000 - $95,000 a year

Full time

14d ago , from Health and Aged Care Professionals

Benefits

- Permanent role
- This role is based full-time in the office (Monday to Friday)
- Offices located in Frenchs Forest, 2086
- Free onsite parking

About the Company

Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia. They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture.

About the Opportunity

This is a leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.

You will be responsible for overseeing daily operations, driving team performance and ensuring all customer interactions are handled efficiently and professionally. This role is ideal for someone ready to step into or further develop their leadership capability, with a robust focus on coaching, accountability and continuous improvement.

What You’ll Be Doing

- Leading, coaching and developing a team of Customer Care Coordinators
- Overseeing daily workflow including inbox management, open orders and follow-ups




- Ensuring timely resolution of outstanding items such as missing PO details and approvals
- Monitoring performance, tracking KPIs and driving team accountability
- Acting as the escalation point for complex customer queries or issues
- Working closely with internal teams including Sales, Warehouse and Operations
- Identifying process improvements to enhance efficiency and service delivery

What You’ll Need

- Experience in a customer service, customer care or order processing environment
- Previous leadership, team leader or supervisory experience
- Experience within healthcare, medical devices, manufacturing, or FMCG environments preferred
- Strong ability to manage competing priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused mindset with strong attention to detail
- Confidence working across multiple systems
- A hands‑on approach with the ability to support and guide the team when needed

Culture

This is a business that values collaboration, positivity and accountability. The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers.

#J-18808-Ljbffr

📌 Customer Service Manager (Northern Beaches Council)
🏢 Health and Aged Care Professionals
📍 Northern Beaches Council