Provide leadership and subject matter expertise for M365 and core services such as printing, DHCP/DNS, AD, PKI and messaging (Exchange/M365 Messaging services) with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.

Responsibilities and Accountabilities:

Support SharePoint Online and OneDrive information management and access controls at a working level.

Administer core Teams policies and collaborate on lifecycle and governance.

Promote good practices that enable productivity and data protection.

Identity & Access (AD/Entra ID) – in support of Microsoft workloads

Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.

Align client and policy configuration to support Outlook/Office/M365 applications.

Messaging

Oversee enterprise messaging services across Exchange Online, Hybrid and on-premises.

Maintain reliable mail flow and platform health; drive security, compliance and recoverability.

Plan and execute messaging improvements and migrations with minimal user impact.

Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.

Ensure dependable client experience for Outlook, Teams and Office applications.

Operations, Documentation & Service Management

Produce concise operational documentation (SOPs) and contribute to knowledge sharing.

Operate changes, service requests and incidents using ITIL practices; lead problem investigations for recurring issues.

Stakeholder, Vendor & Continuous Improvement





Engage with stakeholders and vendors to validate designs and resolve complex issues.

Identify opportunities to simplify processes, strengthen controls and improve user experience.

Necessary Skills:

Microsoft 365 (Primary)

Demonstrated senior level experience with SharePoint Online/OneDrive and Teams administration.

PowerShell for routine administration, automation and reporting.

Infrastructure and Cloud (Primary)

Demonstrated senior level experience with "traditional" on-prem infrastructure components (AD, DHCP/DNS, PKI, Printing, SCCM)

Demonstrated experience with Microsoft Azure cloud and Hybrid (onprem/cloud) environments

Understanding platform operations (PAAS/SAAS)

Experience in tooling (Monitoring/workload automation)

Strong security/compliance fundamentals, including E8 and Protective Security Policy Framework (PSPF)

Messaging

Demonstrated experience with Exchange Online, Hybrid and on premises in enterprise settings.

Understanding of mail flow, platform operations and security/compliance fundamentals.

Enablement & Foundations

Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.

Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365 and on-prem.

Qualified

Clear communication, stakeholder engagement and documentation discipline.

Ability to work independently and as part of a cross-functional team in a hybrid environment.

Previous experience in MSP in Australian Federal Government will be highly regarded

Certifications / Experience / Training (Preferred):

10+ years’ experience in Microsoft ecosystem across enterprise environments.

MS-203 ideal; complementary Microsoft 365/Identity certifications beneficial.

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📌 SME (Canberra)
🏢 Unisys
📍 Canberra