We're looking for a friendly, customer-focused person to join our Gold Coast team as a Customer Service Representative.

You don't need industry experience to succeed in this role. If you enjoy helping people, have a positive attitude and are keen to learn, we'll provide the training and support you need to build a long-term career with us.

Kirby HVAC&R; is one of Australia's leading wholesalers in refrigeration and air conditioning. As part of the Beijer Ref Group, we're backed by a national network of 100+ branches and more than 800 employees. We're proud of our supportive culture, career opportunities and commitment to helping our people succeed.

Benefits

- Full training provided– No industry experience required.
- Career development opportunities– Coaching, mentoring and genuine pathways for growth.
- Supportive team culture– Work alongside experienced people who are happy to share their knowledge.
- Competitive salary & incentives– Be rewarded for your contribution.
- Job security– Join a trusted and growing national business.

What you’ll be doing

- Providing exceptional customer service at the counter, over the phone and via email.
- Processing customer orders and supporting sales activities.




- Building solid relationships with customers and helping them find the right solutions.
- Picking, packing and dispatching customer orders.
- Assisting with deliveries and day-to-day branch operations.
- Supporting stock control and maintaining a safe, organised workplace.

Who we’re looking for

You might come from retail, hospitality, administration, customer service, sales or another customer-facing role.

Most importantly, you:

- Enjoy helping customers and creating positive experiences.
- Communicate confidently and build rapport with a wide range of people.
- Have a positive attitude and willingness to learn.
- Are reliable, organised and take pride in your work.
- Work well as part of a team.
- Are comfortable using computers and learning new systems.
- Hold a current Australian Driver’s Licence.
- A Forklift Licence is desirable but not essential, we can support you in obtaining one.

Ready to join us?

If you're looking for more than just a job and want to build a rewarding career with a company that values its people, we'd love to hear from you.

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📌 Customer Service Representative (Queensland)
🏢 Kirby HVAC&R
📍 Queensland