Assistant Service Manager – Motorama Mitsubishi Moorooka
Lead a high-performing team, deliver outstanding guest experiences and take the next step in your automotive leadership career. Come and join our Award winning team at Motorama Mitsubishi Moorooka!

We're looking for an experienced and driven Assistant Service Manager to help lead our busy Service Department and ensure every guest enjoys an exceptional experience from start to finish. If you're a high-performing Senior Service Advisor ready for the next step, or an experienced Assistant Service Manager looking to join a respected and award-winning automotive group, we'd love to hear from you.

Why join Motorama?

At Motorama, we're passionate about developing our people and creating an environment where success, teamwork and enjoyment go hand in hand.

What's on offer?

- 9-day fortnight – enjoy a better work-life balance
- Attractive remuneration package, including competitive base salary, performance incentives and company vehicle or car allowance
- Join a successful, Award winning and well-established dealer group with an outstanding reputation
- Genuine career development and progression opportunities across one of Queensland's leading automotive groups
- Supportive leadership team that invests in your growth and success
- A positive and fun workplace culture where people genuinely care about each other
- Employee discounts on vehicles, parts, servicing and more

About the Role

Reporting to the Service Manager, you'll play a key role in the day-to-day leadership of our Service Department, supporting both the frontline team and workshop operations to deliver a seamless guest experience.

Key responsibilities

- Assisting the Service Manager with the leadership and development of Service Advisors and Workshop staff
- Driving exceptional customer service outcomes and guest satisfaction
- Managing service bookings, workflow and daily operational performance




- Supporting the team to achieve productivity, sales and CSI targets
- Meeting and greeting guests professionally and ensuring their service journey exceeds expectations
- Managing guest enquiries, concerns and warranty matters efficiently and professionally
- Resolving customer complaints with a focus on positive outcomes
- Liaising closely with Technicians to ensure clear communication regarding vehicle concerns and repair requirements
- Assisting with service retention initiatives and departmental process improvements
- Leading by example and fostering a positive, customer-focused culture

What We're Looking For

To succeed in this role, you'll be an energetic leader with a passion for customer service and a strong understanding of dealership service operations.

Essential skills and experience

- Previous experience as a Senior Service Advisor, Assistant Service Manager or similar leadership role within a dealership environment
- Strong leadership capability with the ability to motivate and develop a team
- Exceptional customer service and communication skills, both written and verbal
- Proven ability to manage difficult customer situations and resolve issues effectively
- Strong organisational skills with excellent attention to detail
- Commercial awareness and the ability to contribute to department performance and profitability
- Ability to thrive in a fast-paced setting while maintaining a high standard of service
- Current manual driver's licence

Highly regarded

- Mitsubishi dealership experience (or experience with a volume automotive brand)

Why This Role

This is an outstanding opportunity to join a market-leading dealership, work with a globally recognised brand, and build a long-term career with a company that values and rewards its people. If you're looking for a role where you can make a genuine impact, develop your leadership skills and be part of a team that takes pride in delivering exceptional guest experiences, look no further.

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📌 Assistant Service Manager (Queensland)
🏢 Motorama
📍 Queensland