Administration and Business Operations Coordinator

Are you an experienced business operations professional who understands both the day-to-day running of a busy office and the financial performance behind it?

Level Plumbing Lithgow is looking for a commercially minded Business Operations Coordinator who can step into the role with confidence and take ownership of our office operations, workflow and financial reporting.

This is not an entry-level administration role. We need someone who already understands cash-flow forecasting, profit and loss reporting, back-costing and the financial impact of operational decisions as well as administration systems.

What We Offer

- Full-time, stable employment

- Monday to Friday hours

- No weekend work

- Some flexibility around working hours

- A supportive, down-to-earth team

- Genuine responsibility and autonomy

- Long-term chance within a growing local business

Who We Are

Level Plumbing Lithgow is an established plumbing business servicing residential, commercial and government clients across Lithgow and the surrounding region.

Our work ranges from maintenance to construction work in the domestic and commercial sectors. We are known for excellent customer service, strong technical capability and solving problems that others cannot, or will not.

We are looking for an experienced person to take ownership of the day-to-day office and operational coordination of the business.

About the Role

You will be responsible for keeping the operational and administrative side of the business organised, informed and moving forward.





You will coordinate work from the initial enquiry and scheduling stage through to job completion, invoicing and back costing. You will also provide the Directors with accurate financial and operational information to support decision-making.

This role requires someone who can understand the numbers, identify problems and act without needing constant direction.

Key Responsibilities

- Prepare and maintain cash-flow forecasts

- Read and understand profit and loss reports

- Complete regular back-costing and review job profitability

- Identify margin losses, cost overruns and recurring issues

- Monitor Work In Progress and ensure completed jobs are invoiced promptly

- Manage receivables, supplier invoices and upcoming financial commitments

- Coordinate technician schedules and job allocations

- Monitor active jobs and resolve workflow bottlenecks

- Maintain accurate records in Simpro and other business systems

- Coordinate compliance documentation, licences and training records

- Improve office systems, procedures and workflows

- Provide clear financial and operational reporting to the Directors

- Answer calls and emails and maintain professional customer communication

What We’re Looking For





To be considered, you must have:

- Experience in business operations, office management, senior administration or commercial coordination

- Practical experience with cash-flow forecasting

- A sound understanding of profit and loss reporting

- Experience with job costing or back-costing

- Strong accounts receivable and invoicing experience

- Strong Excel skills and confidence working with financial information

- Excellent organisational and workflow-management skills

- The ability to identify problems and recommend solutions

- The confidence to work independently and take ownership

- Strong communication skills and attention to detail

Highly Regarded

Experience with any of the following will be an advantage:

- Simpro

- Xero

- Plumbing, construction or another trade-based service business

- FMWeb 2.0

- BGIS BSafe

- Commercial maintenance contracts

- Commercial project contracts

- Government or facilities-management clients

Who This Role Will Suit

This role will suit someone who:

- is already comfortable working with business financials;

- understands how administration, workflow and cash flow affect profitability;

- takes ownership rather than waiting for instructions;

- can balance detailed financial work with scheduling, phones and customer communication; and

- notices when something is not working and takes steps to improve it.

This role will not suit someone whose experience is limited to reception, data entry or basic administration.

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📌 Administration and Business Operations Coordinator (Lithgow)
🏢 Hot Flush Plumbing
📍 Lithgow