Build your career with one of Australia's longest-established workforce management software companies.

ClockOn Pty Ltd has been developing workforce management software for Australian businesses for more than 25 years. Our cloud-based platform helps thousands of employers manage Payroll, HR, Rostering and Time & Attendance across a broad range of industries.

As our business continues to grow, we are looking for a motivated Customer Help Desk Support Officer to join our Customer Support team.

Whether you're looking to build on existing customer service or technical support experience, or you're seeking a long-term career in business software, this role offers the opportunity to develop valuable technical and customer relationship skills within a supportive and growing Australian technology company.

Previous experience with payroll software is not essential—we provide comprehensive training, mentoring and ongoing professional development.

Why Join ClockOn?

At ClockOn you'll become part of a supportive team where learning and development are genuinely encouraged.

We offer:

- Permanent full-time employment (Monday to Friday)
- Hybrid work arrangement (3 days office / 2 days work from home after initial training)
- Structured training and mentoring
- Career progression opportunities into Software Implementation, Customer Success, Payroll Systems and Product Support
- Modern offices located in Erina on the NSW Central Coast
- The opportunity to work with Australian businesses across a wide range of industries
- A collaborative team culture focused on customer success and continuous improvement

About the Role

As a Help Desk Support Officer,



you will be the first point of contact for customers requiring assistance with the ClockOn suite of Payroll, HR, Rostering and Time & Attendance software.

Working alongside an experienced team, you will receive comprehensive training while developing the technical knowledge and customer service skills needed to provide exceptional support to our customers.

This is a varied role that combines problem-solving, customer interaction and technical learning, making it ideal for someone who enjoys helping people while continually developing their professional skills.

Key Responsibilities

- Providing professional customer support via phone, email and remote assistance
- Assessing and resolving Level 1 and Level 2 customer enquiries
- Assisting customers with Payroll, HR, Rostering and Time & Attendance software
- Providing guidance on award interpretation and payroll processing within the ClockOn platform
- Troubleshooting software and basic technical issues
- Supporting the implementation of new customer systems
- Assisting with software testing and quality assurance activities when required
- Working collaboratively with our Support, Implementation and Development teams to deliver outstanding customer outcomes

What We're Looking For

- Excellent customer service and communication skills




- A genuine willingness to learn and develop new technical skills
- Strong problem-solving and analytical ability
- A positive, team-focused attitude
- Well-developed organisational skills and the ability to prioritise work
- Sound knowledge of Microsoft Windows and Microsoft Office
- The ability to work effectively in a busy, fast-paced environment

Desirable (but not essential)

Experience or knowledge in one or more of the following would be advantageous:

- Customer service or help desk support
- Payroll or HR software
- SQL or database applications
- Basic networking or router configuration
- Cloud-based software (SaaS) platforms
- Payroll, HR, Rostering or Time & Attendance systems

Comprehensive product and industry training will be provided to the successful applicant.

ClockOn is committed to developing our people.

This role provides the opportunity to build expertise in:

- Customer Support
- Business Software
- Payroll Systems
- HR Technology
- Workforce Management
- Software Implementation
- Technical Troubleshooting
- Customer Success

As your knowledge and experience grow, opportunities exist to progress into more specialised customer-facing, implementation and technical roles within the business.

Employment Type: Permanent Full time

Hours: Monday to Friday, 8:30am – 4:30pm

Hybrid Work: Three days in the office and two days working from home following successful completion of initial training.

Salary: $50,000–$55,000 per annum (or commensurate with experience).

Applicants should be able to reliably commute to Erina or be planning to relocate prior to commencing employment.

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📌 Customer Help Desk Support Officer (Gosford)
🏢 Clockon
📍 Gosford