Casual | 20-38 hours per week | Two Resort Locations

We are looking for a friendly, reliable and customer-focused Casual Resort Reception & Café Bar Attendant to join our team, working across two resort locations.

This is a varied role that offers the opportunity to work in both resort reception and café/bar operations. You will be responsible for providing a warm and welcoming experience to our guests, assisting with reception duties, and supporting the day-to-day operation of our café and bar at one of our locations.

The successful candidate will be confident working with guests, have a positive attitude, and enjoy a role where no two days are exactly the same.

About the Role

This is a casual position offering approximately 20-38 hours per week, with shifts across two locations.

Location 1 - Resort Reception

- Guest check-ins and check-outs
- Answering guest enquiries and providing information about the resort and local area
- Managing bookings, reservations and guest requests
- Answering phone calls and responding to emails
- Processing payments and maintaining accurate records
- Assisting guests with any questions or concerns
- Maintaining a professional and welcoming reception area

Location 2 - Resort Reception, Café & Bar

- All resort reception duties listed above
- Taking café and bar orders
- Preparing and serving beverages, including coffee and other drinks
- Serving food and assisting with basic food preparation as required
- Operating the point-of-sale (POS) system and processing payments
- Maintaining cleanliness and presentation of the café and bar
- Restocking supplies and monitoring inventory
- Ensuring responsible service of alcohol requirements are followed, where applicable

Key Duties and Responsibilities





- Provide friendly, professional and personalised service to resort guests
- Manage guest arrivals, departures and general reception enquiries
- Process bookings, payments and transactions accuratelyAnswer telephone calls and respond to guest enquiries
- Handle guest requests and resolve issues in a calm and professional manner
- Provide information about resort facilities, services and local attractions
- Prepare and serve café and bar products
- Take orders and provide efficient table or counter service as required
- Maintain a clean, tidy and well-presented reception, café and bar environment
- Restock products and supplies as needed
- Follow all workplace health and safety, food safety and operational procedures
- Work collaboratively with other team members across both locations
- Assist with general resort and hospitality duties as required

About You

We are looking for someone who:

- Has excellent customer service and communication skills
- Is friendly, approachable and professional
- Is reliable, punctual and well-presented
- Can work independently as well as part of a team
- Is comfortable working in a busy hospitality and guest-facing environment
- Has good attention to detail and organisational skills
- Is versatile and willing to work across two locations
- Can confidently multitask and prioritise competing demands
- Has a positive attitude and a willingness to learn

Previous experience in resort reception, hotel reception, hospitality, cafés or bars will be highly regarded, but we are also open to candidates with the right attitude and a strong commitment to customer service.

Availability across weekdays, weekends and public holidays may be required.

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📌 Resort All-Rounder & Cafe Bar Attendant (Coffs Harbour)
🏢 Charlesworth Bay Beach Resort
📍 Coffs Harbour