St Andrews Lutheran College – Tallebudgera QLD

St Andrews Lutheran College is an independent, co-educational school located at the southern end of the Gold Coast, with over 1,400 students from Early Learning to Year 12. We are a Christ-centred community with a mission to strive for excellence in Christian co-education.

Our employee community is a passionate and dedicated team who inspire and nurture confident young people. As employees, our College Mission of Celebrating the Gospel | Nurturing the Individual | Empowering Lifelong Learners is pivotal to our operation and guides everything we do. We are committed to fostering a supportive, inclusive, and innovative environment where both students and staff can thrive.

About St Andrews Lutheran College

St Andrews Lutheran College is an independent, co-educational school located at the southern end of the Gold Coast, with over 1,400 students from Early Learning to Year 12. We are a Christ-centred community with a mission to strive for excellence in Christian co-education.

Our employee community is a passionate and dedicated team who inspire and nurture confident young people. As employees, our College Mission of Celebrating the Gospel | Nurturing the Individual | Empowering Lifelong Learners is pivotal to our operation and guides everything we do. We are committed to fostering a supportive, inclusive, and innovative environment where both students and staff can thrive.

Position Overview

- Position title: IT Help Desk Assistant

- Workload: Casual (as required)

- Hours per day: Flexible (typically 4-5 hrs)

- Days per week: Flexible (typically Mon, Tues, Wed, Fri)

- Classification: SO Level 2

- Pay: Minimum $43.15/hour

- Anticipated start date: Immediately

The Role

We are seeking a proactive and service-oriented IT Help Desk Assistant to support the daily technology needs of our College community.



This role is ideal for someone who enjoys problem-solving, working with people, and contributing to a fast-paced, cooperative environment.

Working closely with the IT team, you will provide frontline technical support to staff and students, helping to ensure seamless access to systems, devices, and digital learning tools.

Key Responsibilities

- Provide first-line technical support for hardware, software, and network issues

- Troubleshoot and resolve user incidents across devices, systems, and applications

- Assist with the setup, maintenance, and deployment of laptops, tablets, and peripherals

- Support classroom and staff technology, including AV systems, learning platforms and iPad deplyments

- Log and track support requests through the help desk system

- Assist with user account management and access permissions

- Contribute to IT projects, rollouts, and system improvements as required

Selection Criteria

Essential

- Commitment to supporting the Christian ethos and values of St Andrews Lutheran College.

- Previous experience in an IT support or help desk role

- Strong troubleshooting and problem-solving skills

- Knowledge of Windows and/or macOS environments

- Excellent interpersonal and communication skills

- Ability to prioritise tasks and work both independently and as part of a team

- A positive attitude and willingness to learn

Desirable

- Experience in an education environment

- Familiarity with Microsoft 365, Active Directory, device management tools (JAMF & Intune)

- Relevant IT qualifications or certifications

All applicants are required to undergo a screening process and the successful applicant must successfully obtain a QLD blue card and comply with all College policies and procedures.

St Andrews Lutheran College supports the rights of children and young people and is committed to the safety and wellbeing of students.

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📌 IT Help Desk Assistant (Queensland)
🏢 St Andrews Lutheran College
📍 Queensland