We are working with a QLD Govt Dept to source an experienced Service Design Architect. This role partners with Project Managers, Service Owners, Solution Architects, Transition Managers, Customer Relationship Managers and operational support teams to ensure enterprise digital services are operationally supportable, sustainable and ready for successful transition into business-as-usual operations. The role plays a key part in developing service strategies, service operating models, operational readiness assessments and transition approaches.

Working across a large and complex ICT environment, you will collaborate with stakeholders to develop practical, supportable and sustainable service designs that improve service quality, reduce operational risk and enable successful service delivery. Robust stakeholder engagement, communication, strategic thinking and the ability to influence outcomes across multidisciplinary teams are essential.

Key Responsibilities

Develop enterprise ICT service strategies, service operating models and transition roadmaps that support the successful delivery of digital services.

Develop Service Operating Models, Operational Readiness Assessments and Transition to Business-as-Usual (BAU) approaches that ensure services are operationally supportable

Provide specialist advice on enterprise ICT service architecture, operational service design, service lifecycle governance and operational readiness

Develop and maintain strong stakeholder relationships

Contribute to the development of service blueprints, support models,



lifecycle management arrangements and other service design artefacts that enable effective governance and continual service improvement.

This is a hands-on, strategic role , you will have:

5 or more years' experience in enterprise ICT service architecture, service design, service operating models, operational readiness, transition to business-as-usual and service lifecycle management within large and complex ICT environments. Experience applying service management and enterprise architecture frameworks such as ITIL, TOGAF, COBIT or equivalent would be highly regarded.

Proven ability to develop service strategies, service operating models, service blueprints and operational support models that enable the delivery of digital services aligned with business and operational requirement.

Demonstrated knowledge of current and emerging technologies, enterprise ICT services, service lifecycle management, support model development, operational readiness and continual service improvement practices.

A deep understanding of public sector operations

Demonstrated ability to provide strategic advice influencing enterprise ICT service architecture, service strategy, operational readiness, lifecycle governance and ICT investment decision.

While not mandatory, a relevant qualification (ITIL) would be well regarded

This is a 12 month contract to commence late August. Whilst this is a hybrid position, you will need to be based in Brisbane or looking to relocate.

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📌 Service Design Architect (2 Roles) (Brisbane)
🏢 Capital Talent Consulting
📍 Brisbane