EZI Towing & Transport is seeking a talented and organised Dispatch Scheduler/Co-ordinator & Administration professional to join our dynamic team in Yatala, QLD. This is a full-time position based in office at our Yatala facility. In this pivotal role, you will be the backbone of our operations, managing dispatch schedules, coordinating with drivers and customers, and ensuring the smooth running of our administrative functions. You will play a crucial part in delivering exceptional service to our clients whilst supporting our operational teams to meet their targets and objectives.
Key responsibilities
Scheduling and dispatching towing and transport vehicles to job sites in an efficient and timely manner
Co-ordinating with drivers to confirm job acceptance, routes and estimated arrival times
Managing customer enquiries and service requests via phone, email and other communication channels
Maintaining accurate and up-to-date dispatch logs and job records in our management systems
Monitoring vehicle locations and job progress throughout the day
Addressing customer concerns and escalating issues to management when necessary
Processing paperwork and administrative documentation associated with jobs and services
Liaising between drivers, customers and management to ensure clear communication
Maintaining fleet schedules and identifying opportunities to optimise routes and resource allocation
Supporting the administration team with general office duties as required
Contributing to continuous improvement of dispatch and administrative processes
What we’re looking for
Proven experience in a dispatch, scheduling or co-ordination role, ideally within the transport, logistics, towing or similar service industry
Strong organisational and multitasking abilities, with the capacity to prioritise competing demands
Excellent communication skills, both written and verbal, with the ability to liaise effectively with drivers, customers and internal teams
Proficiency with dispatch management software and computer systems; experience with fleet management or similar platforms is highly desirable
Sound knowledge of the Yatala area and surrounding regions, or willingness to quickly develop this knowledge
Ability to remain calm under pressure and handle challenging situations professionally
Strong attention to detail and commitment to accuracy in record-keeping
A customer-focused approach with the ability to problem-solve and think on your feet
Reliability and punctuality, with flexibility to adapt to operational demands
What we offer
Competitive salary and conditions commensurate with experience
Secure full-time employment with a well-established transport company
Supportive team environment with opportunities to develop your skills and progress your career
On-site position based in Yatala with convenient facilities
Exposure to all aspects of fleet operations and dispatch management
A role that directly contributes to the success of our business and the satisfaction of our customers
About us
EZI Towing & Transport is a trusted provider of professional towing and transport services across the region. With a commitment to reliability, safety and customer service, we have built a reputation for delivering efficient solutions to our clients' transport needs. Our team is dedicated to maintaining the highest standards of professionalism whilst supporting one another to achieve our shared goals. We pride ourselves on creating a workplace where our people are valued and their contributions are recognised.