IT Service Desk Lead - Hybrid, SLA-Driven Support (Brisbane)

IT Service Desk Lead - Hybrid, SLA-Driven Support (Brisbane)

05 Aug
|
Queensland Rural and Industry Development Authority
|
Brisbane

05 Aug

Queensland Rural and Industry Development Authority

Brisbane

Queensland Rural and Industry Development Authority (QRIDA) invites applications for a Service Desk Lead to oversee the day-to-day operations of the service desk and ensure high-quality IT support for internal and external stakeholders. The role focuses on mentoring the team, aligning with ITIL practices and organisational policies, and driving continuous improvement.

The position offers a hybrid work arrangement with exposure to performance metrics, SLAs, and KPIs, plus staff advantages including

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📌 IT Service Desk Lead - Hybrid, SLA-Driven Support (Brisbane)
🏢 Queensland Rural and Industry Development Authority
📍 Brisbane

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