Are you a polished, client-facing IT professional who thrives in a fast-paced environment? Do you take pride in how you communicate, present yourself, and represent your team? This is not your typical Service Desk role.

Emerging IT is seeking an exceptional Level 2 Service Desk Engineer to work full-time onsite at the premises of a newly onboarded, high-value client in Brisbane.

You will be the dedicated onsite IT presence for the client, providing hands‑on technical support, building trusted relationships with users and stakeholders, and representing Emerging IT in a professional corporate environment.

This role is suited to someone who is confident, articulate and highly professional, with the technical capability to independently resolve Level 2 issues while knowing when to engage the broader Emerging IT team for support and escalation.

About the Role

This is a fully onsite, Monday-to-Friday position based at our client's Brisbane office. You will act as a key extension of both Emerging IT and our client's business, providing hands‑on, face‑to‑face IT support and acting as the primary IT contact onsite.

You'll be the go-to IT expert on the ground – resolving issues, supporting users face‑to‑face and ensuring a seamless technology experience across the organisation.

We're looking for someone who goes beyond technical ability – someone who is professional, proactive and an exceptional communicator, capable of engaging confidently with stakeholders at all levels.

What You'll Do

Provide high-quality Level 2 support across Microsoft 365, Windows, Active Directory, Exchange and more

Deliver hands‑on, face‑to‑face support in a professional corporate environment

Act as the primary onsite IT presence, building strong and trusted relationships with users and stakeholders





Own and resolve escalated issues with a strong sense of accountability

Maintain SLAs, document solutions and ensure accurate ticket management

Collaborate with the broader Emerging IT team for escalations and projects

Contribute to continuous improvement initiatives within the client environment

What You'll Bring

Proven experience in a Level 2 Service Desk or IT Support role, with MSP experience highly regarded

Minimum 3–5 years of Level 2 Service Desk or IT Support experience

Strong technical expertise across Microsoft 365, Windows, Active Directory and networking fundamentals

Intermediate administration‑level expertise in Microsoft 365 and Active Directory

Exposure to cloud platforms such as Azure, AWS and SharePoint

Exceptional communication and interpersonal skills – confident, clear and skilled at all times

A high level of personal presentation and the ability to represent Emerging IT professionally in a corporate client environment

A proactive, solutions‑focused mindset with strong problem‑solving ability

Confidence working autonomously onsite while staying connected to the broader Emerging IT team

Why Join Emerging IT?

Career Growth – Expand your skillset through exposure to recent environments, technologies and projects

High‑Impact Role – Be the trusted onsite IT presence for a key client from day one

Supportive Team – Be backed by a collaborative, experienced and approachable MSP team

Variety & Ownership – Take ownership of your environment and make a tangible impact

Culture – Work in a business that values professionalism, initiative and continuous improvement

This is a rare opportunity to step into a premium, client‑facing onsite role where your communication, presentation and technical skills will truly set you apart.

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📌 Level 2 Service Desk Engineer – Onsite Client Support (Brisbane)
🏢 Emerging IT
📍 Brisbane