Central Coast Automotive Pty Ltd is seeking an experienced and customer-focused Service Advisor to join our professional team in Gosford, NSW.

This is an outstanding opportunity to join a respected automotive business where customer experience, presentation, and service excellence are at the centre of everything we do. As the key connection between our customers and workshop team, you will play an essential role in delivering a seamless service journey from booking through to vehicle handover.

We are looking for someone who takes pride in delivering exceptional service, builds trust with customers, and understands the importance of efficiency, communication, and attention to detail within a premium dealership environment.

Service Advisor

Central Coast Automotive Pty Ltd is seeking an experienced and customer-focused Service Advisor to join our skilled team in Gosford, NSW.

This is an outstanding opportunity to join a respected automotive business where customer experience, presentation, and service excellence are at the centre of everything we do. As the key connection between our customers and workshop team, you will play an essential role in delivering a seamless service journey from booking through to vehicle handover.

We are looking for someone who takes pride in delivering exceptional service, builds trust with customers, and understands the importance of efficiency, communication, and attention to detail within a premium dealership environment.

The Role

- Welcoming customers and providing a professional, personalised service experience
- Consulting with customers to understand their vehicle servicing and repair needs
- Preparing accurate repair orders and clearly documenting customer concerns
- Liaising closely with technicians and workshop controllers to ensure timely and efficient workflow
- Keeping customers informed throughout the service process with clear and proactive communication
- Explaining service recommendations, repair requirements,



quotations, and warranty information in a professional and easy-to-understand manner
- Managing bookings and supporting the daily flow of the service department
- Handling invoicing, payment processing, and associated administrative tasks accurately
- Building strong long-term customer relationships that encourage loyalty and repeat business
- Upholding the presentation, professionalism, and service standards expected within a leading automotive dealership

About You

- Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry
- Strong knowledge of vehicle servicing, maintenance, and repair processes
- Excellent communication and interpersonal skills, with the ability to engage confidently with a broad range of customers
- A polished, professional manner and a genuine commitment to customer care
- Strong organisational and administrative skills, with excellent attention to detail
- The ability to work effectively in a fast-paced environment while maintaining high service standards
- Confidence using dealership management systems and general computer applications
- Knowledge of warranty processes and service programmes is highly regarded
- A current driver's licence

What We Offer

- A competitive salary package aligned with experience
- Ongoing training and professional development
- A supportive and collaborative team culture
- Career progression opportunities within a growing automotive group
- Staff benefits, including discounts on servicing and parts
- The opportunity to represent a business committed to service excellence and customer satisfaction

About Us

Central Coast Automotive Pty Ltd is a trusted name in the automotive industry, known for delivering high-quality service, expert advice, and a strong customer focus. With modern facilities, a dedicated team, and a commitment to excellence, we take pride in providing an exceptional ownership experience for our customers across the Central Coast.

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📌 Service Advisor (Gosford)
🏢 Central Coast Automotive
📍 Gosford