ForgeHR in Australia is seeking a Customer Service / Experience Lead to own onboarding and long-term client retention from a Wynyard base. You will be the face of the business for a portfolio of clients, handling escalations and guiding new tool rollouts on site.
You’ll work with the Application Support and Product teams to resolve issues, monitor account health, and identify growth opportunities. A solid 2+ year client-facing background and excellent communication are essential.