SKEEN Clinic is seeking a friendly, organised, and patient-focused Receptionist to join our growing team.

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience while ensuring the smooth day-to-day operation of our busy specialist clinic. If you thrive in a fast-paced healthcare environment and enjoy working as part of a supportive team, we'd love to hear from you.

Join a Growing Specialist Skin Clinic

About the Role

This is a front-of-house position responsible for supporting the daily administrative operations of the clinic while delivering exceptional customer service.

You will work closely with our doctors, nurses, and practice support team to ensure patients receive efficient, compassionate, and high-quality care from arrival through to follow-up.

Key Responsibilities

- Welcome and assist patients with professionalism and empathy

- Manage appointments, enquiries, and patient bookings

- Process Medicare, private billing, EFTPOS, and patient payments

- Coordinate patient flow between reception, nursing, and medical staff

- Maintain accurate patient records and documentation

- Manage phone calls, emails, recalls, and appointment confirmations

- Support daily clinic operations and reception administration

- Assist with stock monitoring and ordering of basic reception supplies

- Maintain confidentiality and comply with privacy requirements

- Support accreditation, quality improvement, and clinic compliance activities

- Escalate patient concerns appropriately and assist with complaint management





About You

You are organised, proactive, and enjoy providing outstanding customer service in a healthcare setting. You have excellent communication skills and can remain calm and professional while managing competing priorities.

Essential

- Previous experience working in a skin cancer clinic, general practice, procedural clinic, or similar healthcare environment

- Strong administrative and organisational skills

- Excellent communication and interpersonal skills

- High attention to detail

- Confident using computers and medical practice software

- Ability to work collaboratively within a multidisciplinary team

Desirable

- Certificate in Health Administration

- Experience with Medicare billing and private billing

- Knowledge of accreditation standards and healthcare compliance

What We Offer

- Supportive and cooperative team culture

- Opportunity to work in a growing specialist skin clinic

- Modern clinical environment

- Ongoing learning and professional development

- Opportunity to contribute to improving patient care and clinic operations

Why Join SKEEN Clinic?

At SKEEN Clinic, we are committed to delivering exceptional skin health and skin cancer care through professionalism, compassion, and clinical excellence. As our clinic continues to grow, we are looking for team members who are patient-focused, adaptable, and passionate about making a positive difference every day.

If you're ready to join a dedicated team where your contribution is valued, we'd love to hear from you.

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📌 Receptionist - Skeen Clinic (Brisbane)
🏢 Skeen Clinic
📍 Brisbane